Tag Archive for: Bank Management

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Regulatory Relief on Another Level

Jeff Schmid

By Jeff Schmid, CRCM

Want to know the best phrase I’ve heard in my 40-year banking career?

“Be careful of what you ask for, because you just might get it.”

Well, on November 7, 2025, we got it — banks of all sizes got relief from regulatory exams. It came in the form of the FDIC Financial Institution Letter (FIL)-52-2025 that extended the period of compliance exams and Community Reinvestment Act (CRA) evaluations from three years to a five-year cadence. While that may sound like relief, only time will tell.

Over the last decade, community banks have been gravitating toward risk-based management concepts, and this new pattern by the FDIC follows suit with a risk-focused supervisory approach. Smaller banks with lower compliance risk profiles will now see combined compliance and CRA examinations between 66-78 months from the previous exam, while larger banks will benefit from 54-66 months. Lower risk is defined in the FIL as banks with a Consumer Compliance Rating of “1” or “2” and a CRA rating of “Outstanding” or “Satisfactory”. For approximately 116 state-chartered banks in Wisconsin, this change may sound like relief, but when we analyze the overall impact, we start to see a much different picture.

Prior to this modernization, banks of all sizes benefited from the most knowledgeable professionals in the banking industry. While we may not have always agreed with the examiner’s findings, they left our banks stronger and more reputable. Inherently, professional relationships were forged with experienced examiners that guided us through the maze of complex, and often confusing, regulations. With the extension of examination cycles, those relationships will certainly change, if not fade.

For banks with a current Compliance Management System (CMS) rating of “2” or a CRA rating of “Satisfactory”, the chance to demonstrate improved efforts to the Board, or enhance the
community image is now significantly delayed. Report cards that were once timely will now have to wait. Nothing is more frustrating to a compliance officer than not knowing how well the compliance program is working. And think about those systemic issues or patterns of non-compliance that magically appear during an exam. Before this cycle change, a look back period for significant violations went all the way back to the prior exam. What sort of ramifications will now exist if a bank must look back for more than five years? The consequences could be significant.

Finally, there is increased cost and quality assurance to consider — one of the pillars of compliance management is the function of audit. Bank management should expect the cycle of audits to be
more frequent, and most likely will come with increased costs. Due to the delayed time between exams, there will be greater reliance by examiners on independent compliance audits, so the thoroughness by audit professionals will be extremely important. Management will need to determine who will serve them best.

The list of things to consider with the new exam approach doesn’t end here. How we navigate through the change will not necessarily be easy, as we will not know for years if we have been successful in carrying out our CMS program. While we asked for relief, we got more than we bargained for.

To learn how these changes impact your bank, or how our ShareFI services can help you through the next compliance exam, contact Jeff Schmid by email jschmid@fipco.com or call 608-441-1220.

Schmid is the FIPCO senior vice president of compliance and management consulting services.

For more information about FIPCO forms, software, or other products, visit fipco.com, call 800-723-3498, or email fipcosales@fipco.com.

FIPCO is a WBA Gold Associate Member.

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Chair’s Column: Inspiring Resilience and Prosperity

Upcoming events empower bankers in their service to Wisconsin

By Donna Hoppenjan

As the last several years have demonstrated, the future is becoming increasingly difficult to predict. Yet, individuals, families, and businesses across Wisconsin look to their local bankers as experts and beacons of stability to lead them through uncertainty. Standing ready to assist its members in serving their communities, the Wisconsin Bankers Association (WBA) remains committed not only to providing the resources and support necessary to navigate the challenging times, but also to illustrating the opportunities on the horizon.

The last several years have seen rising interest rates and ongoing recessionary fears, bringing the health of our economy to the forefront of our collective consciousness. For many, these challenges underscored the key role that bankers play in guiding their communities towards financial stability and growth. Looking ahead to the new year, our neighbors will turn to us for our interpretation of economic data and guidance on trends that we will likely see. Along the way, WBA will continue to empower bankers with resources and opportunities to inspire resilience.

One way in which the membership can be sure to remain abreast of our unique economic environment is by attending the Association’s Midwest Economic Forecast Forum. The Forum, which will be held on January 11, 2024, is presented in partnership with several other Midwestern banking associations and is focused specifically on providing an opportunity
for bankers across the Midwest to hear from nationally renowned experts on what opportunities and challenges are expected in the next 12 months.

The 2024 Forum will again be held virtually, and banks are encouraged to invite staff, business customers, directors, and any others interested. More information — including individual and group rates — will be available at wisbank.com/econ.

Additionally, Wisconsin’s largest gathering of bank leaders — the WBA Bank Executives Conference — is right around the corner, February 7–9, 2024. This premier event, which will once again be held at the Kalahari Convention Center in Wisconsin Dells, will feature several general and breakout sessions, banker-only peer groups and other networking opportunities, an extensive exhibit hall, and two award ceremonies.

The unifying theme of the 2024 event — “Inspire” — underscores the dedication and commitment of the over 30,000 bankers across the state to Wisconsinites. Serving as trusted financial advisors
and community builders, bankers in Wisconsin continually inspire progress and prosperity in the lives of those they serve. During this year’s event, I am excited to not only celebrate our achievements throughout the last year, but also to join my peers in harnessing the power of inspiration to navigate the evolving banking landscape, lead with resilience, and ignite positive change in our communities.

These annual events are not just an opportunity to gain knowledge and connections; they are a reminder to each of us of the profound impact banking has on the people and places we call home. I hope that you will join me at either — or both — of these upcoming events to enhance your team’s knowledge for the benefit of Wisconsin’s banking industry.

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Association Update: Unique Benefit Available for Wisconsin’s Banking Leaders

By Daryll Lund

As our industry continues to feel economic and regulatory strain, establishing and maintaining banker networks is one significant way in which the Wisconsin Bankers Association (WBA) helps to inspire success throughout the industry for generations to come. Through membership in WBA’s CEOnly/ CFOnly Networks, Wisconsin CEOs and CFOs have the ability to gain relevant insights, best practices, and recommendations by forming connections with their peers from across the state.

The CEOnly/CFOnly Networks, which were founded on the benefits of knowledge and idea sharing, provide access to a confidential Q&A service and registration to three networking events throughout the year. Many members — including WBA’s 2023–2024 Board of Directors Chair Donna Hoppenjan — agree that by fostering a collaborative environment, bankers are better positioned to stay a step ahead of challenges faced both locally and throughout the industry.

For several years, hundreds of Wisconsin bank leaders have found their CEOnly/CFOnly Network membership, and the positive connections formed, to be of unequivocal value both personally and professionally. In just the last year, members shared over 100 questions and answers amongst the two networks.

Bankers looking to renew or begin their membership for the 2024 CEOnly/CFOnly Networks can expect the same excellent value — three annual networking meetings and the continued Q&A service — all for only $300 a year. Banks registering both their CEO and CFO will also receive the discounted price of $500.

As a reminder, WBA’s CEOnly/CFOnly Networks run on a calendar-year basis starting January 1, and with the 2024 calendar year right around the corner, membership renewal is quickly approaching. All CEOs and CFOs serving a Wisconsinchartered bank are encouraged join the exclusive network for the greatest opportunity to stay informed and connected.

Interested in joining the exclusive network or learning more about what the CEOnly and CFOnly programs can offer for your bank? Please visit wisbank.com/ceonly.

Learn More
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Executive Letter: Enhance Your Leadership and Grow Your Network

By Rose Oswald Poels

As first announced last year, the Wisconsin Bankers Association (WBA) has partnered with several banking trade associations throughout the U.S. to present the Society of Bank Executives. Now wrapping up its inaugural year, the Society has already welcomed more than 125 bank leaders from 13 states — including Wisconsin — into its fold. With evolution touching every aspect of the banking industry, and strong leadership needed now more than ever before, I encourage all bank executive teams in the state to consider the invaluable opportunities offered by the Society of Bank Executives.

The Society, facilitated by Dr. Paul Godfrey of the Brigham Young University Marriott School of Business, aims to provide bank leaders with invaluable professional development opportunities. With two, four-month sessions held each spring and fall, the Society focuses on aiding bank leaders in honing critical leadership competencies and skills as well as connecting members with their peers in a non-competitive setting.

Unlike many other leadership seminars, the Society of Bank Executives is designed with bank leadership teams in mind. The experts leading the Society realize that bank management teams are uniquely positioned within their organization and as such ensure the programing is flexible and applicable to all leaders.

Prior to the start of each session, members are recommended a book to help establish key concepts and ideas for the events ahead. Throughout the four-month session, three 60–90-minute online seminars will aid bankers in building on these takeaways and consider elements related to shareholders, regulators, customers, and communities. These sessions are specifically designed to engage C-level bankers in study, analysis, and application of the “art” of leading a bank.

Additionally, new and returning members alike will benefit from self-paced elements and an expansive online library, which includes access to a number of past sessions and materials related to strategic risk management and trust & team building. Each bank member is also assigned to a peer group with bankers in other states. These peer groups determine additional dates/times to meet virtually to follow up on the facilitated sessions and further share in a banker-only group.

During the third month of each session, members take part in a two-day networking retreat. Last week, the Society hosted its fall 2023 Action Summit in Scottsdale, Arizona. Focused on connecting members with their banking peers from across the country, the Society’s Action Summits build time into the event for networking, facilitated sessions with Dr. Godfrey and other industry thought leaders, and table peer group discussions. Before returning to the bank, attendees also have the chance to develop an action plan.

Of course, networking is not only about building relationships. Again and again, I am reminded of how important it is that bankers of all levels invest in their professional growth and leverage the collective knowledge and opportunities within their network to advance their bank’s success. The Society does just that. I’ve heard from several Society members who have, in just one year, found the program to be beneficial in enhancing their soft skills to effectively lead in an evolving landscape and develop strong bonds with bankers from across the country. I encourage all bank leaders in Wisconsin to utilize this unique opportunity to guide new professional and organizational growth and foster non-competitive partnerships.

With new technology, regulatory updates, and shifting customer expectations emerging each day, the spring 2024 session will focus on change management. As this year’s sessions come to a close, now is the perfect opportunity for bank leaders in Wisconsin to sign on by January 2024 as individual members or as a team to enhance their organization’s ability to implement new strategies and drive the industry forward.

Join the Society
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The Rise of Artificial Intelligence in Banking

Banks in Wisconsin explore the use of AI

By Hannah Flanders

Just five years ago, the idea that AI, or artificial intelligence, could be incorporated into nearly every aspect of the human experience seemed like a topic for future generations. However, the further we wade into the 2020s, the more each of us comes to encounter aspects of AI in our daily lives, even without realizing it. As the capabilities of AI multiply and the number of individuals utilizing this unique technology expands, professionals in many sectors of the U.S. economy — including the financial services — are considering the ways in which AI impacts their business and the surrounding communities.

What is AI?

Despite what many think, AI is not a new phenomenon. Shortly after the creation of the first digital computer, scientists in the 1950s birthed the concept of AI as they explored the possibility of creating an artificial brain. Today, AI has molded into the creation of technology that has the potential to add efficiencies to our daily lives.

In its current state, AI is a computer system with the capability to sense, think, learn, and take action. Throughout the day, we may encounter AI technology by way of recommendations on our favorite streaming platforms, the anti-virus software that scans our emails for spam, or timed traffic signals. However, the Pew Research Center recently found in its study “Public Awareness of Artificial Intelligence in Everyday Activities” that only around 50% of individuals believed that they interacted with some form of AI more than twice a week.

As technology continues to become more widely available, the development of AI and its integration into day-today life has greatly increased. The New York Times states that in 2022, nearly $1.4 billion was invested into various generative AI companies worldwide. By 2030, PwC expects that AI will contribute over $15 trillion to the global economy by increasing productivity and allowing products and services to be more personalized and readily available.

AI in the Banking Industry

Already, banks around the country have employed AI in various areas of their daily operations. In 2020, McKinsey & Company reported that around 60% of financial institutions had already embedded at least one AI capability into their organization. In utilizing systems that have the potential to conduct research, translate languages, create messages, and write job descriptions — among so many other possibilities — banks are able to quickly detect fraud, streamline specific services, and interact with customers at any time of the day.

However, there are many more possibilities, as noted in a Forbes article “The Future of AI in Banking.” In addition to automating routine tasks, AI is great at tracking patterns, targeting product recommendations, providing more accurate customer support, and serving as a single point of contact for banking operations.

Despite these opportunities, many banks are concerned with the challenges embracing AI may impose. Among the top concerns of Americans, reports the Pew Research Center, are digital privacy and the lack of human connection.

Hello, ChatGPT

In November 2022, ChatGPT was released by OpenAI, a San Francisco-based AI research lab. The chatbot, unlike many others, offers detailed responses in many domains of knowledge. In early 2023, Reuters reported that the chatbot had reached 100 million monthly users.

GPT, which stands for Generative Pre-trained Transformer, is a type of Large Language Model (LLM). The UK’s National Cyber Security Centre describes an LLM as a type of algorithm that has been trained using a significant amount of text-based data, which can typically be found on the open internet. ChatGPT then utilizes “deep learning,” or the process of imitating human learning, to formulate humanlike responses.

The Benefits and Challenges of AI

Because ChatGPT is trained using free, unfiltered data sourced from across the internet, many are skeptical of its reliability and validity. However, it is important for users to acknowledge that many systems are programmed, using the desired or relevant algorithms and data, by humans. As many begin to harness the capabilities of AI, the benefits (and challenges) are becoming evident.

  • Logic and Creativity

Rather than be influenced by emotion, most AI models only have the aptitude to make logical decisions. This capability, which may be beneficial in removing some forms of bias, may not consider the full picture of the data presented. In addition, the lack of emotion may result in less creative solutions.

  • Human Connection

Unlike humans, AI is constantly available. While ensuring customers have around-the-clock access to the organization and its services is key in combating competition, many are concerned that AI may result in less human interaction or replace humans in the workforce.

  • Privacy and Risk

American Banker stated that nearly 80 U.S. financial institutions reported a data breach in 2022. As increasingly more banks look to incorporate AI to analyze large swaths of data, the risk of personal information falling into the wrong hands rises. Because the security measures of ChatGPT, and other models, are determined by the organization or platform hosting the software, businesses should ensure that their risk management practices are up to date and monitored regularly.

  • Implementation/Adaption

Although AI can minimize repetitive and time-consuming tasks, banks should first consider how employing new AI programs may interact with existing software. Additionally, if the adaption process requires extensive effort for both employees and customers, AI may not be the right solution.

  • Regulation

As of this writing, financial regulators have not yet published a comprehensive set of AI-related rules. However, banks are reminded that existing regulation may apply. Several agencies — including the Financial Crimes Enforcement Network (FinCEN) and the Office of the Comptroller of the Currency (OCC) — are encouraging banks to engage with AI to determine its usefulness within their organization.

As more individuals throughout the country become aware of AI, it is important that bankers in Wisconsin closely follow its advancements and challenges as wells as continually explore the ways in which systems, such as ChatGPT, may impact their business, staff members, and customers, While ChatGPT may be just the latest trend, there is no doubt that AI has already left a lasting effect on the power of technology.

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Executive Letter: Staying Ahead of Industry Challenges with the Society of Bank Executives

Rose Oswald PoelsBy Rose Oswald Poels

The Society of Bank Executives — which officially launched earlier this year after a pre-launch session last fall — provides C-suite bankers with accelerated professional development and networking opportunities. As an original partner in the nationwide program, the Wisconsin Bankers Association (WBA) is committed to ensuring bankers in Wisconsin have access to education and resources that allow them to enhance their skills, expand their knowledge, and foster growth and development throughout their bank.

As bankers are well aware, our industry is facing new challenges daily. It is critical, for the continued success of banks throughout the U.S., that all leaders have the ability to identify and proactively respond to various types of risk. As such, the Society has identified Strategic Risk as the topic of the fall 2023 session.

The Society provides its members with a unique opportunity to enhance their own professional development — often alongside members of their executive team — while learning from national experts on the designated topics. In the last year, several Wisconsin bankers have joined the Society and found it to be very valuable to their own professional growth as a leader while meeting peers from around the country.

Membership of the Society includes two six-month, self-paced professional development programs a year. These sessions are focused specifically on assisting bank executives in developing and mastering the “art” of leading a bank. So far, more than 125 bank leaders from 57 banks in 13 states have already joined the Society’s distinctive, peer-driven program.

During the fall event, the Society will host three virtual webinars, with related readings and resources, and one in-person summit. Bankers will hone important leadership skills and be able to network with other leaders from around the country on many strategic topics.

The first Society event for the upcoming fall session will be held via Zoom in August, so now is the perfect time for bank executives in Wisconsin to sign on as individual members or as a team and make the most of the upcoming session. Additionally, new members will gain access to a substantive online library featuring previous sessions and resources related to Trust & Team Building and Culture.

To learn more about the Society, and to join as a member, please visit executives.bank/home.

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608-441-1200

4721 S Biltmore Ln.
Madison, WI 53718

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