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By Tisha Kenfield
Meeting with other bankers at networking events I heard the term “accidental banker” used often and it really resonated with me. I did not grow up or go to school intending on going into the banking industry, but after falling into it I can’t imagine doing anything else. I applied for a position as a teller as a way to get out of the world of retail sales, looking for something with consistent hours and the opportunity for me to grow. When I first started, I didn’t fully understand how much depth there was in the world of banking, that it was more than just opening checking accounts and cashing checks.
I was lucky enough though to find myself working on a team and in a company that supported me and encouraged me to learn as much as possible about every aspect of banking as well as grow personally to be prepared to take the next step in my career. Without a bank and managers who believed in my potential and invested in my future, I would never have taken the first steps into building a career in the banking industry.
One constant through my five and a half years in banking was the encouragement to take on challenges that were outside of my comfort zone, with the first being networking. I have always considered myself introverted so the idea of representing my bank in a room of people much more experienced than myself was terrifying. But when I was asked to take over our branch’s spot in a local Helping Businesses Build Assets chapter as I moved into a personal banker position, I said yes.
Not having any experience with business networking, still being in my mid 20’s, and going into a room of established business owners was leaps and bounds outside of my comfort zone. It ended up being an amazing experience that helped me become more confident in not only my networking abilities, but my communication skills as well.
It took quite a few meetings to gain my footing, voice, and confidence in that room but it allowed me to open up to the possibility of other networking and leadership activities I would not have considered myself qualified for in the past. Being young and not having the professional and leadership experience I considered to be required to enter those spaces, it was eye opening and empowering to be thrown into it and understand I was able to hold my own.
As I have moved into different roles in the branch, taking on more responsibility and leadership, the impact of having connections both internally and externally was clear. Joining an internal emerging leaders group has given me opportunities to learn and grow with my colleagues and create connections across departments and regions that I may not interact with on a regular basis.
Every opportunity I have been given to grow as a leader and expand my network has taught me different lessons and helped me grow different parts of myself personally and professionally. The one that has been most impactful has been attending my first two Building Our Leaders of Tomorrow (BOLT) Summits and joining the BOLT Section Board. Being in a room with like-minded bankers who were there to learn and grow and collaborate left me energized and ready to take on new challenges.
Through all of those opportunities the consistent driver was a manager and colleagues who believed in me and pushed me to take steps that I may not have considered myself ready for, but they knew I could handle. I will forever be grateful for entering the world of banking with a company that emphasized growth and provides opportunities for both internal learning as well as encourages continued education and networking externally. Without those factors I would not be where I am today or have the confidence and drive to continue to grow in my career in the banking industry.
If I could go back and give advice to my younger self, or anyone just starting out in banking, it would be to research and partner with your manager to take advantage of every opportunity your company offers to help yourself grow. Whether it is continuing education, joining emerging leaders groups, job shadowing, or taking advantage of networking opportunities, being present and learning from others around you can be career-changing. I had limits set for myself on what I thought was capable of, but each new experience has extended those limits and challenged me to grow.
Kenfield is assistant branch manager at North Shore Bank in Appleton and member of the 2023–2024 BOLT Section Board.
By Kelsey Hudson
In the heart of rural southwest Wisconsin, my journey into the world of banking began with humble origins. Unbeknownst to me at the time, this journey would take me through twists, turns, and unexpected opportunities that would ultimately shape my career into something I am immensely proud of. Today, I would like to share my story, my path from a small-town resident to a professional in the banking industry, and the role that the Wisconsin Bankers Association (WBA), specifically Building Our Leaders of Tomorrow (BOLT), played in this inspiring transformation.
About eight years ago, my journey had an uncertain beginning. I attended college for three years but found myself at a crossroads, unsure of what I would do with my degree. Fueled by the desire to chart my own path, I made a bold decision to drop out of college. It was a leap of faith, one that led me into the unknown, but little did I know that it would eventually bring me to the world of banking.
My first job in banking was as a humble teller. This role taught me the basics of finance, customer service, and the importance of trust in the industry. As I developed my skills, I began to explore different positions within the bank. I discovered that my passion for banking extended far beyond counting money. I started in lending as an agricultural lender, working in niche communities of Amish and Mennonites. I found that every role had its unique challenges and opportunities, each contributing to my growth and understanding of the industry.
As my career in banking evolved and life changes arose, I made the decision to relocate myself and my two young daughters to a larger market in pursuit of my dream career as a commercial banker. It was a bold move, as a single mom moving hours from my family and friends. However, one that I knew was essential to continue my personal and professional growth and give my daughters the life they deserved. This transition was one of the most difficult I have faced but the most rewarding. My new home introduced me to a broader spectrum of clients, challenges, and opportunities, reaffirming my passion for the field.
In my journey, one of the pivotal turning points was my involvement in the WBA’s program, BOLT (Building our Leaders of Tomorrow). This remarkable initiative not only introduced me to a network of like-minded professionals but also fostered leadership qualities within me. My network has helped me grow in many ways, but the most impactful was forming meaningful relationships with other bankers. Talking with someone in the same field and being able to have collaborative conversations is priceless to me. Fostering my leadership skills has pushed me to have a greater understanding of people and has inspired me to become a leader. BOLT was a catalyst for personal and professional growth, providing me with the tools and support to excel in my career.
Today, over seven years into my banking career, I’m grateful to work for One Community Bank whose values mirror mine. OCB’s mission is to serve clients, support colleagues and invest in communities. OCB is also all about “Feel Good Banking,” and I aim to deliver that experience with all the wonderful clients I work with. I couldn’t be happier or more proud of everything I have accomplished. From a college dropout unsure of her future to a versatile banking professional, I’ve come a long way. The journey wasn’t a straight line, but that’s what made it so remarkable. It’s a testament to the power of determination, adaptability, and seizing opportunities as they arise.
My unconventional journey into banking reflects the essence of growth and resilience. It’s a story which demonstrates that, regardless of where you start, with dedication, hard work, and the right support (BOLT), you can find your path to a successful career. My journey is far from over, and I’m excited to see what the future holds. In the ever-evolving world of banking, the opportunities are endless, and I’m ready to embrace them all.
Hudson is vice president –commercial banking officer at One Community Bank, Sun Prairie, and member of the 2023–2024 WBA BOLT Section
Member FDIC
By Landon Turner
Working in the banking industry brings me great joy because I get to wake up every day, knowing that I have a small part in helping businesses thrive in our community. Every business has different values and needs to continue expanding their mission into their community. It’s my job to figure out how we can partner together to live out that mission and continue reinvesting those dollars back into our community. It’s a beautiful cycle.
One of the best pieces of advice I received early on in my career was to get involved early.
As I look back over the last six years in banking, I am reminded how we have people who come into our lives at critical moments to support us in reaching our goals and believing in ourselves.
A critical moment in my life was taking a leap of faith switching majors halfway through my college career, from mechanical engineering to finance. To be honest, I felt like a failure for not finishing what I thought was my big dream, while wasting time and money. But with the help of my mentors, continuous prayer, and those closest to me, I realized something shocking — I was chasing a dream my dad had for my life, not my own.
This moment is when my faith and my community, helped create a path that was well beyond my own understanding.
Everything changed when I took that leap of faith into finance. It created a fire inside my heart to strive for excellence in the work I do, the relationships I build, and the unlimited opportunities I saw for myself.
However, when I graduated with a bachelor’s degree in finance and economics, a career in banking was not in the forefront of my mind. While at Grand Canyon University in a Servant Leadership class, I met my wife. I was born and raised in Arizona; she was from a small town in Wisconsin. Their connections within their community are what helped me land my career in business banking at a community bank in Sheboygan.
Fast forward six years, I have been able to serve at some great organizations in Wisconsin, simply by showing up and getting involved early. Here is what getting involved early has done for my personal and professional development.
I just celebrated four years at Oostburg State Bank, currently serving as a business banking officer. Oostburg State Bank has been instrumental in my professional development through their support and recognition in our community. Our team has been recognized as the SBA Volume Lender of the Year for the past three years, based on our asset size.
My wife and I have been serving as Youth Group Leaders at our local church for the past four years. I have been blessed to see one of my first students now lead a new ministry at our church focused on young adults. I also currently serve as deacon treasurer, where my team and I track giving and forecast our annual budget for the year.
Another opportunity I have been given, is my involvement in BOLT (Building Our Leaders of Tomorrow). I currently serve as vice chair of the board of directors for the BOLT section. The Wisconsin Banking Association’s (WBA) BOLT Section is focused on education, advocacy, and networking for the next generation of bank leaders. Through my involvement in this organization, I have found leadership to be another passion of mine. Our world is in desperate need of strong leaders that are willing to stand firm in their beliefs and guide their team to success.
Everyone has a different definition of success, for some that could mean providing a comfortable lifestyle for their family, for others it could mean building a business from the ground up. For me, if I can see daily improvements in my life; if I am better today than I was yesterday, that is success for me. Success is never complete; it is a continuous process that I work on every day with the decisions I choose to make. BOLT stands to practice muscles for leadership. I compare it to working out in the gym; if you are not routinely in the gym and putting in the work, you will never reach the results you intended to see. If you are not consistently practicing your leadership or learning new skills, you will not become the leader you or your team needs.
I also currently serve as chair for the Young Professionals Committee at the Sheboygan County Chamber of Commerce. Our team helps plan and coordinate events throughout the year for the goal of professional development, volunteerism, and social engagement with the members and businesses of Sheboygan County. I cannot thank the Sheboygan Chamber enough for the opportunities they have presented me to serve others and help me grow in my own professional career.
I am grateful for my past experiences and the people who supported me to take that leap of faith that forever changed my life. Make sure you are developing and learning something you are passionate about, not what others think you should be passionate about.
Turner is business banking officer at Oostburg State Bank and vice chair of the 2023–2024 WBA BOLT Section.
Membership opportunities for every banker
By Daryll Lund
With a new fiscal year underway, the Wisconsin Bankers Association (WBA) has renewed its commitment to providing beginning and experienced bankers with expansive opportunities to spearhead their professional development and form connections throughout the industry. At the heart of WBA’s mission to support, educate, and advocate for bankers in Wisconsin is, of course, the over 30,000 bankers our organization represents. As a member-led association, WBA relies on the skills and knowledge of our membership to shape the Association and inspire the future of banking.
The Association continues to be dedicated to delivering high-quality and relevant programs. In addition to the various virtual options bankers utilize, the team at WBA offers nearly 70 in-person conferences, schools, and events throughout the state. While a primary objective of WBA programming is professional development, WBA is also focused on connecting bankers with experts in various banking-related subjects and helping to foster relationships between peers.
As Donna Hoppenjan, president and CEO of Mound City Bank in Platteville, takes the helm of the Association’s Board of Directors for the year ahead, one of our greatest priorities is demonstrating the impact we each make when standing united, staying engaged, and making our voice heard. To be an inspiration, both in your bank and throughout your community, bankers of all levels are highly encouraged to engage with the Association’s various education and advocacy-related events, programs, and groups.
The Building Our Leaders of Tomorrow (BOLT) program is one of the many ways current and emerging leaders can get involved and make a difference. Launched 10 years ago, the program was created to ensure the ongoing success of community banks by focusing on talent development. Today, the program has impacted thousands of bankers from around Wisconsin and continues to provide bankers with the space to connect, learn, and advocate for their industry. Additionally, BOLT members have the opportunity to take part in the BOLT Mentorship program to help guide the next generation of banking leaders.
WBA Connect, the Association’s collection of peer networks, is another great resource for beginning and experienced bankers to utilize. The groups — which focus on topics ranging from enterprise risk management to diversity, equity, and inclusion (DEI) in the banking industry — provide a non-competitive setting in which bankers can discuss the successes, challenges, ideas, and questions they have regarding their specific area of the institution.
In addition to learning and idea sharing with peers, bankers should consider volunteering within WBA’s Advocacy Officer program. Advocacy is a foundational component to the work the Association does to support our members. To effectively lead the change, both in our communities and in our legislature, bankers who serve as Advocacy Officers will connect with individuals locally, at the state level, and in D.C. These efforts are vital in telling the story of our industry and in ensuring bankers throughout Wisconsin have the resources needed for success.
Your active participation in the Association not only assists our staff in creating the most meaningful and up-to-date events, but also shapes the perception of our industry. Together, we can create the future we wish to see in our industry, our institutions, and in our communities.
WBA’s Building Our Leaders of Tomorrow (BOLT)
By Cassandra Krause
If one thing is certain about young professionals in Wisconsin’s banking industry, it is that they are ambitious. Their careers mean more to them than just a paycheck, and they’re looking for ways to grow and make meaningful contributions. Nearly ten years ago, the Building Our Leaders of Tomorrow (BOLT) Section was created to tap into the potential of emerging leaders in banking across the state.
Julie Redfern was one of the inaugural BOLT Section Board members in 2013 and has advanced in her career to executive vice president, chief operations officer at Monona Bank. “Fostering growth and leadership skills in our industry was a motivational factor for joining the BOLT initiative in its infancy stages,” said Redfern. “We had a gap in our industry, and I think BOLT is now a great tool to offset that gap for bank CEOs looking to develop bench strength with future leaders at their community banks.”
Motivations for joining BOLT vary from banker to banker. Some are seeking opportunities to learn the skills needed to be a respected, contributing community banking officer able to handle increasing responsibility. Others join because of the access to a tremendous network of Wisconsin bankers with a vast back- ground of knowledge and experience who are willing to share it in a non-competitive environment. Still others may be looking to become more engaged in legislative, regulatory, and public affairs advocacy.
BOLT was launched to ensure ongoing success for community banks by focusing on talent development and providing networking opportunities for the next generation of community bank leaders to grow and develop the necessary skills to be effective leaders.
“Nearly a decade later, talent recruitment and retention, as well as succession planning, continue to be top concerns for community banks,” said Daryll Lund, WBA executive vice president and chief of staff. “We have grown to have over 500 BOLT Section members representing over 135 banks.” It is free for WBA members to join the BOLT section, so many banks take advantage of the opportunity to sign up multiple employees.
The Deloitte Global 2022 Gen Z and Millennial Survey found that approximately 40% of Gen Zers and 24% of millennials would like to leave their jobs within two years, and about a third would quit without another job lined up. While those numbers may be startling, a recent LinkedIn Workforce Confidence Index gives some insight into the priorities of job seekers.
As the chart above shows, a career path that aligns with the employee’s interests or values (80%) and more opportunities to learn/practice new skills or expertise (76%) are equally important to — or even more important than — better compensation or benefits (76%) for Gen Zers. Younger employees’ desire to pursue a new industry or job function and interest in moving up or increasing responsibilities underscore the importance of offering professional development opportunities.
A major draw to the BOLT Section is the access to the biannual BOLT Leadership Summits. Attendees often talk about the “spark” that’s ignited in them through the Summit programming and networking. Dan Ravenscroft was the inaugural BOLT Section Board chair and has since become president and CEO of Royal Bank, Elroy and continues his service to the industry on the WBA Board of Directors. “BOLT is designed to provide bankers with the additional knowledge, skills, and tools that they need to take their careers to the next level,” said Ravenscroft. “The connections, experiences, and relationships built through participation in the interactive BOLT Leadership Summits have proven invaluable in my personal career development.”
Lori Kalscheuer, WBA director – education, serves as the staff liaison to the BOLT Section Board and heads up the planning for the Summits. “The energy at the BOLT Summits is always very high, and the participants are eager to make the most of their experience,” said Kalscheuer. “Along with new skills and ideas, they bring back a lot of enthusiasm to their banks.” Kalscheuer emphasizes that leadership skills are applicable to any employee at the bank, regardless of job function, age, or experience level. She encourages any banker who wants to build their leadership skills to get involved with BOLT.
Now almost a decade in, the BOLT program sees continued engagement of longtime participants as well as many referrals for fellow bankers to get involved. Jennifer Sobotta, vice president and marketing director at Forward Bank, Marshfield, and current BOLT Section Board chair, views BOLT as an important benefit of WBA membership. “Joining the BOLT Section Board gave me an opportunity to stay connected with industry peers and the WBA,” explains Sobotta. “Being part of this group fits beautifully with the leadership initiatives we have going on at Forward Bank and has allowed me to identify and send our up-and-coming leaders on to fine tune their skills.”
As Loni Meiborg, senior vice president and director of organizational development, Fortifi Bank, Berlin rounds out her time on the BOLT Section Board as past chair, she has sought out a new opportunity to stay involved and continue to grow her career by serving on the WBA Marketing Committee. Her testimonial speaks for itself:
Without BOLT, I can honestly say I wouldn’t be where I am today in my career. Early on, the Summits allowed me to meet influential people who shared their knowledge and experience to help me grow. Once joining the BOLT Section Board, I was inspired by each member’s passion and commitment to fostering success among bankers and the industry overall. And now as past chair, I reflect on all the folks I’ve met and the speakers I’ve heard along the way, which have left their indelible mark on how I lead, how I think, and how I feel about banking. Thank you to the WBA leadership and team for focusing on, and knowing the importance of, Building Our Leaders of Tomorrow.
To learn more about BOLT, visit wisbank.com/BOLT.
