Events

A review of the fundamental skills needed to begin to undertake credit analysis, loan structuring and monitoring for agricultural customers. The course also provides guidance on dealing with problem loans. This course was developed in conjunction with the Schools of Banking, Inc., a jointly-owned subsidiary of the Kansas and Nebraska Bankers Associations.

There is no separate textbook for this course. All reading materials are posted online in the Learning Community of your course.

Building Customer Relationships guides students through the strategies for earning customer loyalty, value-added sales and marketing, and creating and maintaining strong bank customer and partner relationships. It builds the critical relationship management skills so essential to successful banking careers.

Audience: Anyone who needs an introduction to banking, whether just starting a career or a more experienced professional from a different industry.

Price: $215

Building Customer Relationships guides students through the strategies for earning customer loyalty, value-added sales and marketing, and creating and maintaining strong bank customer and partner relationships. It builds the critical relationship management skills so essential to successful banking careers.

Audience: Anyone who needs an introduction to banking, whether just starting a career or a more experienced professional from a different industry.

Price: $215

Building Customer Relationships guides students through the strategies for earning customer loyalty, value-added sales and marketing, and creating and maintaining strong bank customer and partner relationships. It builds the critical relationship management skills so essential to successful banking careers.

Audience: Anyone who needs an introduction to banking, whether just starting a career or a more experienced professional from a different industry.

Price: $215

We know that customer service and sales representatives are responsible for building relationships with customers. But, let’s not stop there. When an entire organization benefits from relationship development, we need to find effective ways to engage the entire organization in relationship development. Everyone plays an important role in that process, so take the time to discover and identify how each job position at your bank will contribute to successful relationship development. This session examines how banks can direct their culture and business practices directly at customers and their long-term loyalty. It’s no longer acceptable to only take ownership of your daily tasks. Every employee must take ownership in the customers’ relationship tenure and satisfaction.

Target Audience:  Everyone on the bank’s team

Presenter
Tom Hershberger & Kyle Hershberger, Cross Financial Group

Registration Option
Live presentation $330

Recording available through May 9, 2022