Sue Ford Retires from Waukesha State Bank

Waukesha State Bank, a full-service community bank with 14 locations in Waukesha County, is proud to announce the retirement of Sue Ford after 33 years with the Bank.

“Sue’s loyalty and commitment to Waukesha State Bank, our ideals and every customer she came into contact with is immeasurable. We are deeply grateful for her service,” said Heather Pfalz, Waukesha State Bank Vice President and Retail Banking Manager. “On behalf of the entire bank, I want to thank Sue for her years of service and the positive impact she has had on so many customers and co-workers. Her unparalleled level of personal attention and friendly, professional support has fostered a devoted customer base that has grown dramatically each year. She will be greatly missed, and we all wish her the very best as she moves into a well-deserved retirement.”

Sue joined Waukesha State Bank in 1991 as a full-time Teller at the Downtown Waukesha office and enjoyed many years working the front line to help customers with their day-to-day financial transactions. In 2005, Sue was promoted to Bank Manager at our W. Sunset Drive location in Waukesha and in 2011 transitioned back to the Downtown Waukesha branch where she took on the role of Personal Banker. She was promoted to Lead Personal Banker in 2018 and to Assistant Manager in 2022, and currently manages the largest portfolio of retail banking customers at Waukesha State Bank.