Events

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Cannabis Banking Issues – Where Do We Stand Now?

It seems like the question of the legality of banking cannabis businesses has gone on forever, but it is a complex topic. With the discussion in Congress of the Safe Banking Act and expanding legality on the state level (although of various degrees), is now the time for your institution to jump into the fray? This webinar will discuss the current state of affairs regarding cannabis banking, including hemp production.

We’ll talk about potential federal legislation and its (eventual) chances. What will this mean? Will it be full legalization across the country or something lesser? What are the risks if you operate in multiple states? How will regulators treat these types of activities and what are the expectations from an AML standpoint? And do bankers need to turn into biochemists to figure all this out? We’ll provide the current lay of the land so every institution can make an educated decision on what it wants to do and how to plan.

What You’ll Learn

  • The current state of banking MRBs (Marijuana-Related Businesses)
  • State legislation and legalization
  • Different styles of legalization – it’s not all the same
  • FinCEN and DOJ guidance – from the Cole memo to more recent guidance
  • Completing SARs for cannabis activities
  • Various federal legislation proposed over the years, and how it might impact future legalization
  • Hemp guidance from the agencies
  • USDA rules of hemp production
  • How all this impacts your institution and important decisions to make”

Who Should Attend
This webinar is intended to anyone involved in the complicated decision to participate in the rapidly-growing cannabis industry. From Boards of directors to executive management, to compliance and risk professionals to attorneys, anyone seeking the current state of affairs on the legalization of cannabis banking activities will benefit from this session.

Presenter Bio
Carl Pry is a Certified Regulatory Compliance Manager (CRCM) and Certified Risk Professional (CRP) who is a Managing Director for Treliant Risk Advisors in Washington, D.C. Through his working career, as well as through his experience as a banking attorney and officer, he has provided a variety of regulatory compliance and financial performance services to financial institutions and other clients throughout the country. He has written extensively regarding consumer and commercial compliance, tax, audit, and financial institution legal issues, and is a frequent contributor to and currently serves on the Editorial Advisory Board for the ABA Bank Compliance magazine. He has spoken at scores of banking, compliance, and state bar associations, and has conducted training sessions for financial institutions across the country.

Registration Options

Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $279

  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + CD + $140
    • Additional Live Access + $75 per person
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Top 10 IT Frauds: Risks & Protection Strategies for Financial Institutions

How would you score if asked to name the top 10 IT frauds? How is fraud defined in this context anyway? Since cybersecurity threats will likely increase, now is the time to learn the biggest dangers and how to mitigate them.

After This Webinar You’ll Be Able To

  • Determine if any of the top 10 IT frauds apply to your institution
  • Define and describe key strategies and controls to prevent, monitor, and mitigate risks associated with cybercrime and payment fraud
  • Use technology to detect fraudsters in a way that causes the least irritation and rejection among users
  • Develop a plan to address fraud trends in digital payments

Webinar Details
Fraud is defined as wrongful or criminal deception intended to result in financial or personal gain. Another description of fraud is deceit, trickery, or breach of confidence perpetrated for profit or to gain some unfair or dishonest advantage. Financial institutions must always remain alert for fraud in all forms. IT-related fraud is a risk area where senior management and directors must deepen their understanding and appreciate the hazards and potential losses. Experts expect cybersecurity risk and risk related to illicit financial activity to remain elevated. Remote workers and expanded use of digital banking products present additional opportunities for illicit activity and IT fraud. Is your institution prepared?

Who Should Attend?
This session is designed for information security officers, senior management, directors, and anyone responsible for securing accountholder information.

Take-Away Toolkit

  • Payment fraud protection best practices
  • Checklist of 10 must-have defensive measures to address the top 10 IT frauds
  • List of FFIEC recommendations to address IT fraud
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

Presenter Bio

John Moeller, CLA

John Moeller is a principal at CLA and their IT and cyber practice leader for financial institutions. For over 30 years, Moeller has served the security and technology needs of financial institutions across the country. His experience includes IT governance and compliance, regulatory guidance, implementation of cybersecurity frameworks, and risk assessments. He is passionate about explaining the why behind recommendations and educating boards and senior management on today’s cybersecurity risks.

Moeller is a frequent speaker on relevant cyber security topics to banking industry groups and associations. He holds several professional certifications, including Certified Information Systems Security Professional, Certified Ethical Hacker, and EC Council – Certified Security Analyst.

Registration Options

  • $245 – Live Webinar Access
  • $245 – OnDemand Access + Digital Download
  • $350 – Both Live & On-Demand Access + Digital Download
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Fraud Channels: Check & Debit Card

Check and debit card fraud can manifest in multiple and creative ways. When fraud occurs, what can be required of the consumer? Who is liable? Do you understand the related UCC and Reg E rules and know which is which in which situation? Learn how to stay in compliance and also protect your institution from loss.

After This Webinar You’ll Be Able To:

  • Distinguish which party is liable for all types of check and debit card fraud
  • Calculate your institution’s liability under the UCC for check fraud
  • Determine your institution’s liability under Reg E depending on whether a debit card or other access device was used
  • Explain what constitutes an unauthorized debit card transaction under Reg E
  • Understand what your institution can and can’t require of an accountholder when investigating check and debit card fraud

Webinar Details
Check fraud and debit card fraud have increased tremendously and with staggering losses to financial institutions. Your institution’s liability will vary depending on the type of transaction, how the fraud occurred, and whether it was a consumer or business account. Was it a forged maker’s signature, a forged endorsement, a counterfeit check, an altered check, an electronically converted check, a fraudulent debit card transaction, a counterfeit debit card, or a card-not-present transaction? The numerous rules under the Uniform Commercial Code and Regulation E are mindboggling. How do you determine which rule applies in your situation? This webinar will explain which law applies in each type of situation involving check fraud and debit card fraud. This webinar will also explain your institution’s liability in these situations and what it can do to protect itself from liability.

Who Should Attend?
This informative session will be useful to deposit operations personnel and managers, tellers, compliance staff, new accounts personnel, security officers, fraud investigators, attorneys, and auditors.

Take-Away Toolkit

  • Summary of the law in each type of fraud situation and which party is liable
  • Easy-to-follow matrix to determine the dollar amount of your institution’s liability for debit card fraud
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

Presenter Bio

Elizabeth Fast JD, CPA – Spencer Fane LLP
Elizabeth Fast is a partner with Spencer Fane Britt & Browne LLP where she specializes in the representation of financial institutions. Fast is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions.

Registration Options

  • $245 – Live Webinar Access
  • $245 – OnDemand Access + Digital Download
  • $350 – Both Live & On-Demand Access + Digital Download
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BSA Red Flags for Money Laundering

The criminal enterprise is using financial institutions to move money that is disguised through our financial institutions. Don’t let the criminals use yours. Train your staff with this important BSA training tool and use it as part of your annual training program.

What You’ll Learn

  • The basics of money laundering
  • COVID Scams and recurring themes
  • Trade Based Money Laundering & Funnel Accounts
  • Money Mules and Unemployment Insurance Fraud
  • Identity theft in a digital world
  • Red flags for human smuggling and human trafficking
  • Red Flags for Elder Fraud and Abuse
  • Cyber Crimes and BEC and EAC schemes
  • PPP loan Fraud
  • Understanding the Suspicious Activity Report

Who Should Attend
BSA Officers, BSA Investigators, SAR Reporting Staff, Compliance, Security and Training

Instructor Bio
Deborah Crawford is the president of Gettechnical Inc., a Florida based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor’s and master’s degrees from Louisiana State University. She has 35+ years of combined teaching and banking experience.

Registration Options

  • Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts – $279
  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + CD  + $140
    • Additional Live Access + $75 per person
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Five Best Practices for Reg E Disputes

Our topic for the webinar will focus on several simple steps to handle Reg E customer disputes and inquiries. Understanding the rules will help you satisfy the regulators but can also SAVE YOUR FINANCIAL INSTITUTION MONEY by only paying the claims that you are required to reimburse for unauthorized transactions. We will review the steps required to handle disputes and inquiries and the time frames for resolving a claim for an unauthorized transaction. The only way you can be sure that your front-line staff is complying with this high-profile consumer protection regulation is by providing effective training and providing sound procedures. NOTE: This session does NOT address Visa or MasterCard chargeback rules.

What You’ll Learn

  • 5 best practices for handling a Reg E dispute
  • Basic disclosure requirements of Reg E and the definitions that guide the error resolution process
  • Questions to ask a customer about a disputed transaction
  • What should be included in an investigation report
  • How to determine if a customer is liable for an unauthorized transaction
  • Best practices for auditing Reg E claims
  • New trends in debit card fraud
  • Resources to educate customers about fraud prevention

Who Should Attend
This webinar will benefit Customer Service Reps, New Account Reps, Teller Supervisors, Deposit Operations staff, Security and Compliance Officers.

Instructor Bio
Susan Costonis is a compliance consultant and trainer. She specializes in compliance management along with deposit and lending regulatory training.

Costonis has successfully managed compliance programs and exams for institutions that ranged from a community bank to large multi-state bank holding companies. She has been a compliance officer for institutions supervised by the OCC, FDIC, and Federal Reserve. Costonis has been a Certified Regulatory Compliance Manager since 1998, completed the ABA Graduate Compliance School, and graduated from the University of Akron and the Graduate Banking School of the University of Colorado. She regularly presents to financial institution audiences in several states and translates complex regulations into simple concepts by using humor and real life examples.

Registration Options

Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $279

  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + CD + $140
    • Additional Live Access + $75 per person
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A Cryptocurrency Primer for Banks: Guidance, Risks, & Red Flags

This primer on cryptocurrency will identify issues that your institution should be ready to address as accountholders’ activities expand. This fact-filled webinar will unpack guidance, risks, and red flags.

After This Webinar You’ll Be Able To:

  • Understand how payment for goods and services has evolved
  • Define common crypto-related terms
  • Identify key players and roles within the cryptocurrency industry
  • Explain how virtual currency is acquired
  • Recognize common cryptocurrency scams
  • Use agency-issued guidance to develop policies and procedures
  • Manage risks when paying with cryptocurrency
  • Discuss recent cryptocurrency fraud cases
  • Detect virtual currency red flags defined by FinCEN and FATF

Webinar Details
Cryptocurrency activities are becoming a widely accepted payment method and investment tool. Does your institution understand basic industry terms, definitions, roles, and risks? Can your employees identify possible cryptocurrency red flags? Have your policies and procedures been updated to reflect this medium of exchange and agency-issued guidance? This webinar will explain common cryptocurrency industry terminology, expound on various roles within the industry, identify potential red flags and risks, and address ways accountholders can acquire and sell cryptocurrency.

As this type of currency continues to evolve, the financial industry is starting to enter this payment world by offering cryptocurrency safekeeping and custodial services. While your institution may not be ready to enter the market at this level, are you prepared to underwrite a loan in which your applicant is receiving cryptocurrency payments or have assets that are predominately held in cryptocurrency? Join us to learn the current regulatory guidance and expectations, as well as lessons learned from recently identified fraud cases.

Who Should Attend?
This informative session is designed for compliance officers, BSA officers, trainers, and all staff that desire to expand their cryptocurrency knowledge.

Take-Away Toolkit

  • Crypto lingo definitions
  • Virtual assets red flag indicators of money laundering and terrorist financing
  • Cryptocurrency resources
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

Presenter Bio

Molly Stull – Brode Consulting Services, Inc.
Molly Stull began her career as a teller while working on her undergraduate degree and has continued working in the financial industry ever since. She has experienced the growth of a hometown bank, branch mergers, charter changes, name changes, etc. Stull has activated business resumption plans, performed secondary market quality control reviews, processed wires, filed SARs, and coordinated reviews with external auditors and examiners. Her favorite role has always been educating staff and strongly believes that if staff understands the reason for a process they will be more compelled to follow the procedures. Molly holds a bachelor’s from the University of Akron and an MBA from Ashland University.

Registration Options

  • $245 – Live Webinar Access
  • $245 – OnDemand Access + Digital Download
  • $350 – Both Live & On-Demand Access + Digital Download
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Loan Fraud

This dynamic program will instruct you on how to identify fictitious loan applications and review identification documents. Know the different loan frauds like bust-out schemes, loan kiting, and shotgunning loan applications. Using actual case studies, we will provide you with a new basis to review loan documents for commercial and consumer loans. The most important step in preventing loan fraud is training your lending staff on these concepts.

What You’ll Learn

  • Understand the types of Loan Fraud
  • Learn why Loan Fraud is committed
  • Be aware of how a criminal commits Loan Fraud
  • Know how you can examine a Loan Application for Fraud

Who Should Attend
Security Officers, Risk Management, Financial Crime Investigators, Loan Officers, Loan Processors, and auditors.

Presenter Bio
Robert Hyde is an ACFE Certified Fraud Examiner with 30 years of experience in investigating various financial crimes.

Registration Options

Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $279

  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + CD + $140
    • Additional Live Access + $75 per person
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The Way Forward to MORE Time: How to Manage Your Time, Instead of It Managing You

In today’s hectic business environment, it’s not always easy to keep “the main thing,” well… the main thing. But what if there was a better way to manage your focus and productivity? There is!

After This Webinar You’ll Be Able To:

  • Explore a strategy that allows you to truly prioritize everything on your plate, whether working from home or in the office, so you can easily focus on what really matters – without being overwhelmed
  • Get clarity on how to create an extreme sliver of focus toward goals, projects, and accountholders, so that you make educated decisions about where to apply your efforts for the best results
  • Discover one powerful tool that will have you achieving progress toward what is most important every day
  • Understand what gets in the way of achieving your desired results and what you can do about it
  • Get the goodies! Participants will receive templates to implement everything the speaker shares!

Webinar Details
In this highly interactive program, you’ll discover four steps that increase your clarity around the priorities you make and the actions you take. Learn how to focus on the right opportunities to be productive so you can create more momentum and results — without sacrificing what is most important to you in the process.

Who Should Attend?
This highly-actionable session is perfect for any professional who is tired of feeling swamped and feels they have no control over their time — no matter what level of the organization they serve.

Take-Away Toolkit

  • The Way Forward to What Matters Most
  • The Way Forward to Your Ideal Week
  • The Way Forward to MORE Time worksheet
  • Get Results Now tracking worksheet for creating better time habits
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

Presenter Bio

Debbie Peterson – Getting to Clarity, LLC

Career and leadership coach, author, and nationally recognized speaker, Debbie Peterson is the president of Getting to Clarity, LLC, a speaking and consulting firm. Peterson provides a system for financial services audiences to gain more focus and clarity on their next steps, next level, and next chapter of career and leadership. Her engaging and down-to-earth speaking style on topics related to career and leadership advancement, mentoring, and communication has made her a favorite with her clients.

Peterson has 25+ years of corporate experience, including administration, project management, and investor relations. She is a professional member of the National Speakers Association and a certified trainer of Neurolinguistic Programming. In addition, she authored the book Clarity: How Smart Professionals Create Career Success on Their Terms and hosts the Getting to Clarity podcast.

Registration Options

  • $245 – Live Webinar Access
  • $245 – OnDemand Access + Digital Download
  • $350 – Both Live & On-Demand Access + Digital Download
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Managing Zoom, Microsoft Teams, Slack, & Other Collaboration Platforms with Effective E-Policies

If you are part of the policy patrol, do you know how to manage the risks, records, and rules for e-collaboration platforms? Learn best practices for creating and implementing e-meeting platform policies and procedures with this jam-packed, can’t-miss program!

After This Webinar You’ll Be Able To:

  • Write and implement best practices-based policies and procedures (P&Ps) as well as records retention policies for Zoom, Microsoft Teams, Slack, and other videoconferencing and meeting tools
  • Create policies governing content and use of onsite, hybrid, and remote e-collaboration records
  • Form an e-collaboration policy team to assess risks, rules, regulations, and records
  • Use P&Ps to cut the risk of hostile work environment, harassment, and discrimination claims
  • Safeguard PII, NPI, and privacy in compliance with GLBA and other industry regulators
  • Manage unlawful and inappropriate language with content rules
  • Support e-collaboration policy with the right archiving, retention, and data protection technology
  • Enforce e-collaboration P&Ps with employee training and best-in-class technology tools
  • Minimize legal and regulatory liabilities by putting best practices-based policies, expert advice, and compliance tips to work immediately

Webinar Details
Microsoft Teams, Zoom, Slack, and other e-collaboration platforms escalate legal, regulatory, records, e-discovery, privacy, security, and other risks for financial institutions. Fully 27% of survey participants report one or more employees have used Teams to circumvent compliance requirements. Adding to the problem, remote staff may be tempted to play fast and loose with language when Zooming from home, increasing the likelihood of harassment, discrimination, and hostile work environment claims. When it comes to risks, records, and rules, e-collaboration tools are no different from email and social media. Failure to safeguard PII, NPI, consumer privacy, and business records could trigger regulatory audits, lawsuits, disgruntled accountholders, and decreased revenues.

You must act now to manage videoconferencing and meeting platforms with strategic e-policies and procedures. Attend this webinar to learn how to create and implement best practices-based policies and procedures to manage content, use, and records on Microsoft Teams, Zoom, Slack, and other e-collaboration tools. As a bonus, you’ll receive a three-part whitepaper designed to help your financial institution implement an e-collaboration policy program designed to minimize risks, manage use, and maximize compliance at the financial institution, employees’ homes, and elsewhere.

Who Should Attend?
This informative session is a must for legal, compliance, human resources, records management, information governance, IT, training, privacy, and security professionals. Anyone who communicates via videoconferencing and messaging tools will benefit, as will anyone responsible for writing, implementing, and enforcing e-policies.

Take-Away Toolkit

  • Fact Sheet: eCollaboration Rules: Creating Effective ePolicies for Zoom, Teams, Slack, and other videoconferencing and meeting tools
  • Three-part whitepaper: E-Collaboration Tools & Rules: Policies & Best Practices for the Compliant Management of Microsoft Teams, Zoom, Slack & Other Videoconferencing & Meeting Tools
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

Presenter Bio

Nancy Flynn – ePolicy Institute™

A recognized expert on workplace policy, communication, and compliance, Nancy Flynn is the founder and executive director of The ePolicy Institute, Business Writing Institute, and Marijuana Policy Institute. She provides training, writing, and consulting services to clients seeking to minimize compliance risks and maximize communication skills.

Flynn is the author of 13 books, including Writing Effective E-Mail, The ePolicy Toolkit, and The Social Media Handbook. An in-demand trainer, she conducts seminars, webinars, and one-on-one coaching for financial institutions, financial services firms, and other clients worldwide. She also serves as an expert witness in litigation related to electronic and workplace policies and procedures.

Registration Options

  • $245 – Live Webinar Access
  • $245 – OnDemand Access + Digital Download
  • $350 – Both Live & On-Demand Access + Digital Download
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Compliance with E-SIGN, E-Statements & E-Disclosures

Many financial institutions have unwittingly established unlawful online banking programs in violation of E-SIGN. If caught operating a noncompliant program, every e-statement you’ve ever sent could be deemed legally invalid. Regulatory fines and legal costs could far exceed the potential savings e-statements provide. Join us to learn more about E-SIGN, e-statement, and e-disclosure compliance, and avoid “e-jeopardy.”

After This Webinar You’ll Be Able To:

  • Understand and adhere to federal E-SIGN and state UETA requirements
  • Adhere to — and disclose — E-SIGN’s mandatory six-step consent process
  • Comply with E-SIGN consumer consent provisions and processes
  • Create lawful, clear e-disclosures that can be understood and acted upon by any consumer
  • Prove accountholders have demonstrated the technological competence to receive e-statements
  • Preserve, protect, and produce e-records of accountholders’ affirmative consent
  • Respond to the E-SIGN Modernization Act
  • Avoid potentially costly consequences of noncompliance
  • Train employees to answer consumer questions about E-SIGN, e-statements, e-disclosures
  • Implement best practices, expert advice, and compliance tips immediately

Webinar Details
Where does your financial institution stand when it comes to E-SIGN, e-statement, and e-disclosure compliance? Are you confident your e-statement program adheres to federal and state laws and industry and government regulations? Do you obey E-SIGN and UETA rules? Is your enrollment process lawful, or are you signing up accountholders in a noncompliant (illegal) fashion? Do you allow accountholders to sign up for e-statements in your lobby? Do your e-disclosures contain the required information, including mandatory technology guidelines? Could you provide evidence of affirmative consent if your e-statement program triggered a lawsuit or regulatory audit?

With this insightful program, you will learn how to recognize and avoid common legal and compliance mistakes in e-statement programs. It will answer the most common and pressing questions about E-SIGN, UETA, e-statements, e-disclosures, affirmative electronic consent, and e-records retention among other important issues. You’ll learn strategies and gain tools to help ensure your E-SIGN, e-statement, e-disclosure program is well managed and complies with legal, regulatory, and organizational guidelines. Don’t miss it!

Who Should Attend?
This informative session is a must to ensure legally compliant online banking. Legal professionals, compliance officers, risk managers, records managers, online banking personnel, operations managers, business development managers, and others charged with managing electronic banking, E-SIGN, e-statements, e-disclosures, and electronic records will benefit from this program.

Take-Away Toolkit

  • Tip Sheet: Managing E-SIGN, E-Statements & E-Disclosures: Dos & Don’ts to Help Ensure Compliance
  • Sample Policy: Record Retention Policy for the Financial Industry
  • Whitepaper: Record Retention Rules for the Financial Industry
  • Guidelines: Record Retention Guidelines for the Financial Industry
  • Sample Policy: Confidential & Sensitive Information Policy for the Financial Industry
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

Presenter Bio

Nancy Flynn – ePolicy Institute™
A recognized expert on workplace policy, communication, and compliance, Nancy Flynn is the founder and executive director of The ePolicy Institute, Business Writing Institute, and Marijuana Policy Institute. She provides training, writing, and consulting services to clients seeking to minimize compliance risks and maximize communication skills.

Flynn is the author of 13 books, including Writing Effective E-Mail, The ePolicy Toolkit, and The Social Media Handbook. An in-demand trainer, she conducts seminars, webinars, and one-on-one coaching for financial institutions, financial services firms, and other clients worldwide. She also serves as an expert witness in litigation related to electronic and workplace policies and procedures.

Registration Options

  • $245 – Live Webinar Access
  • $245 – OnDemand Access + Digital Download
  • $350 – Both Live & On-Demand Access + Digital Download
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