Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $299
- Available Upgrades:
- 12 Months OnDemand Playback + $120
- 12 Months OnDemand Playback + Digital Download +$150
- Additional Live Access + $99 per person
During the Biden Administration, it has become clear that enforcement of fair lending laws is a high priority. Enforcement actions are not limited to just one or two key issues; there is a broad assault on fair lending issues. Federal fair lending enforcement actions against financial institutions continue to happen and are a big risk to any financial institution, regardless of size or complexity. It often involves a financial institution’s CRA program.
Discrimination can be obvious, subtle, or unintended. Charges of discrimination can come from any direction. Risk comes in the form of penalties, regulatory enforcement actions, civil liability, or damage to a bank’s reputation. The best defense against these threats and risks is developing and maintaining a sound and fair lending compliance management system.
Over the years Fair Lending violations have led to consent decrees that include:
In redlining cases, lending policies result in a lack of lending in certain areas. The financial institutions simply fail to meet the credit needs of their selected assessment area. The examples of fair lending enforcement are vast and provide reasons why financial institutions need to go back to the basics to ensure programs cover the essential requirements needed to comply.
What You’ll Learn
Who Should Attend
This program is designed for members of the board of directors, managers of all lending departments, bank counsel, compliance officers, loan officers, and auditors.
Presenter
Kimberly Boatwright is EVP and Director of Risk and Compliance at Compliance Resource, LLC, and has more than two decades of experience working in the financial services industry. Ms. Boatwright is a well-regarded financial industry risk and compliance professional with a strong background in program development and implementation. She is a thought leader who specializes in Fair Lending, Anti-Money Laundering, OFAC, and consumer compliance. During her career, she has worked for and consulted with all types of financial institutions helping to establish and evolve compliance and risk programs. She is a frequent public speaker, trainer, and author on compliance and risk management topics. Kimberly is a Certified Regulatory Compliance Manager and a Certified Anti-Money Laundering Specialist.
Registration Options
Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $299
Rules and regulations specific to lending tend to change on a pretty regular basis, and 2022 was no exception. Join Regulatory Compliance Counsel Michael Christians for this 90-minute session that will focus both on changes that occurred in 2022 as well as changes scheduled to occur in 2023.
What You’ll Learn
Who Should Attend
Anyone involved in the lending process would benefit from the information covered during this session, including loan officers, loan processors, and lending department management. In addition, compliance professionals and internal audit staff are also encouraged to attend.
Instructor Bio
As principal of Michael Christians Consulting, LLC, Michael Christians assists financial institutions and organizations across the country with ensuring their compliance programs conform to Federal laws and regulations. He provides counsel relative to current rules, assists with the strategic implementation of upcoming regulatory changes and offers customized education and training services. Michael has more than two decades of experience in the financial services industry with a primary focus on consumer compliance. He obtained his Juris Doctorate from Drake University Law School. He is a member of the Iowa State Bar where he is licensed to practice law.
Registration Options
Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $279
The mortgage lending process is a complicated web of rules, disclosures, timeframes, appraisals, contracts, and more. Each strand is intricately woven together with the others. Can you successfully navigate the compliance complexities or will you hit a snag?
After This Webinar You’ll Be Able To:
Webinar Details
From application through closing, a variety of laws, rules, and regulations apply to the mortgage lending process. This webinar will cover it all, including fair lending, advance disclosure timing requirements, gathering government monitoring information, appraisal requirements, handling changes, and knowing when revising disclosures is permissible and when it is not. This webinar will touch on all the important issues regarding the generation of first and subordinate lien loans and home equity lines of credit (HELOC).
Who Should Attend?
This informative session is designed for mortgage loan officers, processors, originators, employees responsible for HELOCs, compliance staff, and audit professionals.
Take-Away Toolkit
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.
Presenter
Mary-Lou Heighes is president and founder of Compliance Plus, Inc., which has assisted financial institutions with the development of compliance programs since 2000. She provides compliance training for trade associations and financial institutions. Heighes has been an instructor at regulatory compliance schools, conducts dozens of webinars, and speaks at numerous conferences throughout the country.
Involved with financial institutions since 1989, Heighes has over 25 years’ compliance experience. Before starting Compliance Plus in 2000, she spent five years working as a loan officer, marketer, and collector. She also worked at a state trade association for seven years providing compliance assistance and advising on state and federal legislative issues that affect financial institutions.
Registration Options
Lenders are often the first line of defense in identifying and reporting suspicious activity, but the transaction types and procedures for originating a new loan are often very different from the transactions and account opening methods used by the frontline.
Therefore, it’s crucial that lending staff receive tailored (initial and annual) training on BSA/AML requirements and fully understand what is expected during their day-to-day duties.
After This Webinar You’ll Be Able To:
Webinar Details
The core of the loan process involves mitigating risks – compliance risks, credit risks, and… BSA/AML risks. The BSA requirements can assist credit staff in identifying red flags and potential risks so they may be better managed and so potential fraud losses may be avoided. Following well-developed CDD procedures can provide a better understanding of borrowers and which products and services your institution offers that best serve their needs. This session will detail BSA/AML rule components, including red flags and recent examples for mortgage and commercial loan fraud, CIP documentation, CDD rules (including documenting beneficial ownership), OFAC screening, CTR completion, and much more!
Who Should Attend?
This informative session is designed for deposit operations personnel, loan operations staff, electronic banking staff, BSA/AML officers, and internal auditors.
Take-Away Toolkit
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.
Presenter
Dawn Kincaid – Brode Consulting Services Inc
Dawn Kincaid began her banking career while attending The Ohio State University. She has over 20 years’ experience in client service, operations, information technology, administrative and board relations, marketing, and compliance. Most recently Dawn served as the Senior Vice President of Operations for a central-Ohio-based community bank, where she created and refined policies and procedures, conducted self-audits and risk assessments, and organized the implementation of new products and services.
Dawn has served in the roles of Compliance, BSA/AML, CRA, Privacy, and Security Officer. She has led training initiatives, prepared due diligence information, completed a variety of regulatory applications, coordinated internal and external audits and exams, and presented for numerous state associations.
Registration Options
Typically, rate is always an issue but skilled lenders and relationship managers know how to navigate a discussion with a client or prospect so that rate is less of an issue. But in today’s environment, with fed rates at an all-time high and the current challenging business environment, it’s more difficult than ever. Lenders must be very skilled at asking the right questions, uncovering potential issues and problems so that rate is not a surprise or a negotiating struggle. They must be excellent at consultative selling and positioning their value, which minimizes their need to negotiate rate.
At this program, sales execs and RMs will learn:
• How to sustain your bank business objectives of pursuing profit as well as volume
• How to identify the Sales DNA needed in an RM to effectively position value and support negotiation skills when needed
• A client-focused, consultative approach that will help RMs begin to “negotiate” the potential sale early in the process
Target Audience
Ideal audience includes commercial and business banking management, lenders and training personnel
Presenter
Mark Trinkle, Anthony Cale Training Group
Registration Options
Live presentation $275
Recording Available Until July 17, 2024
During the first years of the Biden Administration it has become clear that enforcement of fair lending laws is a high priority. Enforcement actions are not limited to just one or two key issues, as outlined below, there is broad assault on fair lending issues. Of course there is an appropriate response in each area subject to regulatory action.
What You’ll Learn
Who Should Attend
The program is designed for the Board of Directors, senior management, loan department management, compliance officers, loan officers, marketing officers, auditors, and others with responsibilities related to the marketing, origination and servicing of loans.
Instructor Bio
Jack Holzknecht is the CEO of Compliance Resource, LLC. He has been delivering the word on lending compliance for 44 years. In 39 years as a trainer over 147,000 bankers (and many examiners) have participated in Holzknecht’s live seminars and webinars. Holzknecht’s career began in 1976 as a federal bank examiner. He later headed the product and education divisions of a regional consulting company. There he developed loan and deposit form systems and software. He also developed and presented training programs to bankers in 43 states. Holzknecht has been an instructor at compliance schools presented by a number of state bankers associations. As a contractor, he developed and delivered compliance training for the FDIC for ten years. He is a Certified Regulatory Compliance Manager and a member of the National Speakers Association.
Registration Options
Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $279
Completing a Loan Estimate and Closing Disclosure can be tricky, but completing them for a construction loan can be a downright challenge. Construction loans are an area where the CFPB was slow to issue guidance, which just added to the confusion. While a final rule was eventually issued that provided many substantive updates and answers concerning construction loans, we still see a lot of errors. Are you in compliance? Do you need a refresher? Let us get you on the right track!
What You’ll Learn
Who Should Attend
This webinar is designed for consumer real estate loan officers, loan processors, compliance and audit personnel.
Instructor Bio
Jerod Moyer is the leader of Banker’s Compliance Consulting’s training productions. He is a nationally recognized speaker. Whether it’s a conference, seminar, school, webinar or luncheon, it’s easy to stay engaged when he presents due to the amount of passion and energy he brings to each and every compliance topic. Moyer has spoken on behalf of the American Banker’s Association, BankersOnline, many state banking associations, private compliance groups and financial institutions. He is a Certified Regulatory Compliance Manager (CRCM) and BankersOnline Guru.
Moyer likes to spend his time (between reading regulations and producing compliance training!) relaxing at the lake with his wife and three children, following their activities or engaged in something sports related!
Registration Options
Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $279
There are very detailed requirements in RESPA as to how to service mortgage loans, and when a borrower has defaulted, the requirements become even more complex. In addition, there are Reg. Z, flood insurance, appraisal rules, and additional concerns. Debt collection is also primary on the regulators’ list of concerns. In this webinar, we’ll review the requirements involved, as well as how to address defaulted borrowers and maintain an effective program to deal with the many issues.
Servicing mortgage loans is a difficult and complex process, with many laws and regulations with which to comply. And particularly now that we’re a few years out of the pandemic, regulators are looking very carefully at both how servicers are servicing loans, as well as which borrowers receive what type of treatment. In other words, fair lending and UDAP/UDAAP concerns are at the forefront.
Included Webinars
Mortgage Servicing Compliance Requirements and Updates – Part 1
September 1, 2023, 10:00 am CDT
What You’ll Learn
RESPA’s detailed servicing requirements, including amendments and FAQs
Default management rules, including early intervention requirements, access to personnel, continuity of contact, and the loss mitigation application process
Loss mitigation principles – regulators’ primary concern
Reg. Z requirements, including periodic statements, payoff statements, and escrows
Mortgage Servicing Compliance Requirements and Updates – Part 2
September 12, 2023, 1:30 pm CDT
What You’ll Learn
Flood insurance escrow requirements
Error resolution and information request requirements
Force-placed insurance
Foreclosure provisions
Debt collection, including the FDCPA and Reg. F
Fair lending and UDAP/UDAAP issues
Who Should Attend
Anyone involved in the servicing and loss mitigation efforts within mortgage lending, including loss mitigation counselors, processors, and customer service representatives, as well as risk managers, compliance professionals, auditors, and legal staff.
Instructor Bio
Carl Pry is a Certified Regulatory Compliance Manager (CRCM) and Certified Risk Professional (CRP) who is a Managing Director for Treliant Risk Advisors in Washington, D.C. Through his working career, as well as through his experience as a banking attorney and officer, he has provided a variety of regulatory compliance and financial performance services to financial institutions and other clients throughout the country. He has written extensively regarding consumer and commercial compliance, tax, audit, and financial institution legal issues, and is a frequent contributor to and currently serves on the Editorial Advisory Board for the ABA Bank Compliance magazine. He has spoken at scores of banking, compliance, and state bar associations, and has conducted training sessions for financial institutions across the country.
Registration Options
Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $279
Wouldn’t it be great if new customers walked into the branch or called your bank every day? Unfortunately, no amount of clever marketing can make that consistently happen, unless you were promoting the lowest loan rates in town and we know that’s not sustainable.
Successful bankers proactively outreach to new customers and seek meetings with them to explore new business opportunities. They know who they want to meet and proactively encourage them to share their financial needs, challenges and goals.
Gaining meetings with prospects does not need to be a difficult or scary task. By creating highly motivational prospecting scripts, or by confidently asking for referrals, you will be filling your calendar with new customer meetings in no time.
During this insightful webinar, Joe Micallef will share his successful strategies and scripts for consistently gaining more meetings with the prospects you want.
This 90-minute presentation will cover the following areas/topics:
Target Audience: Commercial bankers, mortgage lenders, financial planners, retail officers
Presenter: Joe Micallef, Grow Up Sales Consulting
Registration Option: Live presentation $330
Recording available through January 9, 2024
Many bankers struggle to close new business opportunities because they have become too transaction focused and lose to competitors with better rates.
Warren Buffett famously said, “Price is what you pay, Value is what you get”.
In the absence of value there is only price. Accordingly, it’s becoming increasingly important to demonstrate greater value to your prospects so you can win more business at the price you want.
Remember, you are not trying to close a transaction, you are opening a relationship. Position yourself as the only finance partner your prospect will ever need.
During this insightful webinar, Joe Micallef will help you better demonstrate your incredible value and build holistic relationships. He will also share highly effective closing techniques and objection response strategies so you can win more business at the price you want.
This presentation will cover the following areas/topics:
• Understanding Your Unique Value Proposition
• How to be the Only Finance Partner your Prospects will ever need
• Effective Closing & Follow Up Techniques
• Understanding & Avoiding Objections
• Powerful Objection Response Strategies
• Smarter Pipeline Management & Conversion
Target Audience: Commercial bankers, mortgage lenders, financial planners, retail officers
Presenter: Joe Micallef, Grow Up Sales Consulting
Registration Option: Live presentation $330
Recording available through January 23, 2024
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies.
OKLearn more×We may request cookies to be set on your device. We use cookies to let us know when you visit our websites, how you interact with us, to enrich your user experience, and to customize your relationship with our website.
Click on the different category headings to find out more. You can also change some of your preferences. Note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer.
These cookies are strictly necessary to provide you with services available through our website and to use some of its features.
Because these cookies are strictly necessary to deliver the website, refusing them will have impact how our site functions. You always can block or delete cookies by changing your browser settings and force blocking all cookies on this website. But this will always prompt you to accept/refuse cookies when revisiting our site.
We fully respect if you want to refuse cookies but to avoid asking you again and again kindly allow us to store a cookie for that. You are free to opt out any time or opt in for other cookies to get a better experience. If you refuse cookies we will remove all set cookies in our domain.
We provide you with a list of stored cookies on your computer in our domain so you can check what we stored. Due to security reasons we are not able to show or modify cookies from other domains. You can check these in your browser security settings.
We also use different external services like Google Webfonts, Google Maps, and external Video providers. Since these providers may collect personal data like your IP address we allow you to block them here. Please be aware that this might heavily reduce the functionality and appearance of our site. Changes will take effect once you reload the page.
Google Webfont Settings:
Google Map Settings:
Google reCaptcha Settings:
Vimeo and Youtube video embeds:
You can read about our cookies and privacy settings in detail on our Privacy Policy Page.
Terms of Use