Archive for: Mortgage Lending

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Bank Ethics From The Ground Up

Ethical decisions can be challenging, but it’s important to embrace ethical choices as the repercussions impact you individually as well as your financial institution. Included in this session are best practices, and requirements as well as examples of bank bribery cases.

As a banker, you have many ethical responsibilities and challenges as you navigate your daily activities which must be conducted with the highest level of integrity. Embracing ethics includes managing your personal finances and outside activities in a manner that prevents a conflict of interest. This session will explain the components of a typical code of ethics policy including how to address accepting gifts and the expectations for compliance with the Federal Bank Bribery Law. Ethics and integrity are a must that bankers need to bring to their financial institutions. It is critical that your institution has a sound policy and provides training that reinforces the institution’s code of ethics.

Ethical decisions can be challenging, but it’s important to embrace ethical choices as the repercussions impact you individually as well as your financial institution. Included in this session are best practices, requirements as well as examples of bank bribery cases.

What You’ll Learn

  • What is the Bank Bribery Act?
  • The importance of ethics in maintaining the reputation of the institution
  • SAR reporting requirements
  • Bribery vs Gratuity – What’s the difference?
  • Sample ethics policy
  • Guidelines for compliance with the Federal Bank Bribery Law
  • Conflict of interest related to employees and directors
  • Understand the importance of a whistleblower policy
  • Accepting gifts and fees from bank customers, prospective customers, or suppliers
  • Penalties for bribery and illegal gratuity

Who Should Attend
This session is designed for all bank employees as well as those responsible for developing or testing compliance with the banks Code of Ethics Policy and the Bank Bribery Act.

Presenter Bio
Molly Stull began her banking career on the teller line while working on her undergraduate degree and has continued working in the financial industry ever since. Some of her experience includes roles in operations, business resumption planning, consumer compliance, and conducting audits. Her favorite role is ensuring that her audience, whether on the sports field or in the financial industry, understands the “why” behind the rule. Her wealth of financial knowledge and her numerous years of experience enable her to relate the material to the audience.

Registration Options

  • Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts – $279
  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + CD  + $140
    • Additional Live Access + $85 per person
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Manage Your Sales Pipeline So It Is Not a Pipe Dream

Can you trust that the opportunities in your sales team’s pipeline are real? The pipeline should be an accurate indicator of future revenue, but more often than not, it is nothing more than a wish list or a pipe dream.

As a sales leader, if you are frustrated by deals that are taking too long or never seem to close, you and your bank will benefit from proper pipeline management strategies.

Dan Fischer, sales development expert with Anthony Cole Training Group will lead this webinar helping sales leaders with sales management processes you can put in place to inspect and coach your sales team’s pipeline.

What You’ll Learn

  • The 4 stages of the pipeline: suspects, prospects, qualified and closeable — and what a quality pipeline should look like
  • The importance of a stage-based selling system with milestones on your pipeline reality check
  • Specific coaching strategies to help your bankers better qualify opportunities so they move through the pipeline more effectively

Who Should Attend
Line of business sales managers, leaders, area managers, sales execs and trainers will all benefit from this webinar.

Instructor Bio
Dan Fischer, sales development expert, has 28 years of financial sales and sales management experience working in the banking and insurance industries. During that time, he has developed a life-long passion for coaching along with an understanding of how to motivate salespeople. Using all the many tools and techniques from his past experience, Fischer is focused on helping salespeople and sales leaders become top quartile in their efforts.

When he is not at work, Fischer can usually be found with his wife of 33 years and family. Fischer’s “Why” gets him up every morning… “to inspire, motivate, and have a positive impact on people through my passion to help them achieve beyond what they imagined.”

For 27 years, Anthony Cole Training Group has been helping banks and other financial service organizations close their sales opportunity gap by helping them sell better, coach better and hire better. Our Mission: Grow People, Grow Organizations.

Registration Options
Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $179

Available Upgrades:

  • 12 Months OnDemand Playback + $70
  • 12 Months OnDemand Playback + CD + $100
  • Additional Live Access + $85 per person
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1071 Small Business Lending Data Collection: What Have We Learned Thus Far?

It’s been about six months since the CFPB dropped its Final Rule for the Small Business Lending Data Collection requirements (Section 1071). Preparing to comply with this Rule will require a lot of planning, training and procedural updates within your institution. You will first need to determine if you are a covered institution and then which of the mandatory compliance dates apply to your institution. The next step is diving into the actual data you will need to collect and report.

The CFPB’s Final Rule amends Regulation B to bring Section 1071 of The Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank Act) to fruition. The Dodd-Frank Act was passed way back in 2010 and it called for changes to the Equal Credit Opportunity Act (ECOA) with respect to collecting and reporting certain data on small business credit applications, including those that are minority-owned and women-owned. It also calls for safeguarding the data, shielding it from certain persons within the loan process, recordkeeping requirements and more.

Come see what we’ve uncovered in the last six months and let us bring you plain English solutions!

What You’ll Learn

  • Does the ECOA Rule Apply to Your Financial Institution?
  • Covered Applications, Transactions & Exclusions in Detail
  • What is a Small Business?
  • Detailed Breakdown of the Required Data
  • Recommendations for Your CMS, Change Management & Action Plan
  • Effective Dates & Mandatory Compliance Dates
  • Your Questions, Plain English Answers & Much More!

Who Should Attend?

This webinar is designed for management, loan officers, loan processors, compliance, audit and loan operations personnel.

Presenter

Jerod Moyer is the leader of Banker’s Compliance Consulting’s training productions. He is a nationally recognized speaker. Whether it’s a conference, seminar, school, webinar or luncheon, it’s easy to stay engaged when he presents due to the amount of passion and energy he brings to each and every compliance topic. Moyer has spoken on behalf of the American Banker’s Association, BankersOnline, many state banking associations, private compliance groups and financial institutions. He is a Certified Regulatory Compliance Manager (CRCM) and BankersOnline Guru.

Moyer likes to spend his time (between reading regulations and producing compliance training!) relaxing at the lake with his wife and three children, following their activities or engaged in something sports related!

Registration Options

Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $279

  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + CD +  $140
    • Additional Live Access + $85 per person
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Flood Insurance Essentials

Flood Insurance rules have changed continuously over the past years.

  • On July 6, 2012 Congress passed the Biggert-Waters Flood Insurance Reform Act (Biggert-Waters).
  • On March 23, 2014 Congress passed the Homeowner Flood Insurance Affordability Act (Affordability Act). The Affordability Act revised certain sections of Biggert-Waters, eliminated or delayed other sections and created new rules.
  • In June 2015, the Board of Governors of the Federal Reserve System, the Farm Credit Administration, the Federal Deposit Insurance Corporation, the National Credit Union Administration, and the Office of the Comptroller of the Currency (jointly, the agencies) released final rules implementing most of the provisions of both of the above laws.
  • In January 2019, the agencies published final rules implementing the requirements for the mandatory purchase of private flood insurance.
  • During the Spring of 2021, the Federal Emergency Management Agency (FEMA) revised flood insurance declaration page to, among other items, remove the flood zone; which invalidates Flood Insurance FAQs that require the lender to compare the flood zone on the policy to the zone on the Standard Flood Hazard Determination form.
  • On September 30, 2021, FEMA released the revised Standard Flood Hazard Determination Form (SFHDF). The previous version expired on October 31, 2018.
  • On May 11, 2022, the agencies issued revised questions and answers (Q & As) regarding federal flood insurance law and the agencies’ implementing regulations.

What You’ll Learn

  • When flood insurance is required, including situations that result in an increase, renewal, or an extension
  • How to determine the accurate amount of required insurance the borrower must purchase
  • What the purchase requirements are when multiple buildings are located on a property in a special flood hazard area
  • The final requirements for the mandatory acceptance of private flood insurance
  • The detached structure exemption and how to utilize it
  • The requirement to escrow flood insurance premiums and the exemptions allowed from the escrow requirements
  • The rules for force-placing flood insurance
  • Whether increasing a loan balance due to force-placing flood insurance requires an escrow account to be established
  • What steps should be taken if a flood hazard determination does not mirror the special flood hazard area dictated by the insurance company
  • How a financial institution should monitor those loans designated to be in a special flood hazard area

Who Should Attend
The program is designed for compliance officers, operations personnel, mortgage loan officers, loan originators and others involved in obtaining and maintaining flood insurance on mortgage loans.

Instructor Bio
Kimberly Boatwright is EVP and Director of Risk and Compliance at Compliance Resource, LLC, and has more than two decades of experience working in the financial services industry. Ms. Boatwright is a well-regarded financial industry risk and compliance professional with a strong background in program development and implementation. She is a thought leader who specializes in Fair Lending, Anti-Money Laundering, OFAC, and consumer compliance. During her career, she has worked for and consulted with all types of financial institutions helping to establish and evolve compliance and risk programs. She is a frequent public speaker, trainer, and author on compliance and risk management topics. Boatwright is a Certified Regulatory Compliance Manager and a Certified Anti-Money Laundering Specialist.

Registration Option

  • Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts – $279
  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + CD  + $140
    • Additional Live Access + $85 per person
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Risks (and Rewards) of Artificial Intelligence in Banking

There has been quite a lot in the news lately regarding the use of artificial intelligence, or AI, in the banking industry. But there is more to it than just AI — financial institutions are increasingly using algorithms and so-called “big data” in their operations. The benefits are obvious — more effective marketing, more efficient underwriting of credit, and just an overall sense of better knowing the customer.

But there are two sides to every coin; there are significant risks to using AI and nontraditional data when dealing with customers and prospects. The regulatory agencies (as well as Congress and the Administration) are keenly focused on these risks, and are looking very carefully at what the industry is doing. We have FinTechs to thank for many of these advancements, but they are not regulated the same way as traditional banks, thrifts, and credit unions, so usage of these exciting tools and strategies must monitored carefully.

What You’ll Learn

  • “Algorithmic discrimination” – what is this, and how can we monitor for it?
  • Digital redlining – offering your products in the digital world
  • The White House’s “Blueprint for an AI Bill of Rights”
  • The Facebook settlement – case study in digital advertising
  • Regulatory agency and FTC guidance on the issue – many to-dos and recommendations
  • Machine learning and related risks
  • AI Framework from the National Institute of Standards and Technology
  • FHA: algorithm-based tenant screening
  • Recent Automated Valuation Model (AVM) proposal – bias in the evaluation process
  • Joint statement on AI-based discrimination from CFPB, DOJ, FTC, and EEOC
  • Fintech-bank partnerships

Who Should Attend
This interactive session is appropriate for anyone in the institution involved in the marketing, management, and servicing of retail products. As these technologies are pervasive throughout the product lifecycle, most anyone, Board members included, will benefit from this information.

Presenter Bio
Carl Pry is a Certified Regulatory Compliance Manager (CRCM) and Certified Risk Professional (CRP) who is a Managing Director for Treliant Risk Advisors in Washington, D.C. Through his working career, as well as through his experience as a banking attorney and officer, he has provided a variety of regulatory compliance and financial performance services to financial institutions and other clients throughout the country. He has written extensively regarding consumer and commercial compliance, tax, audit, and financial institution legal issues, and is a frequent contributor to and currently serves on the Editorial Advisory Board for the ABA Bank Compliance magazine. He has spoken at scores of banking, compliance, and state bar associations, and has conducted training sessions for financial institutions across the country.

Continuing Education Credit Information
Risks (and Rewards) of Artificial Intelligence in Banking has been approved for 2.5 CRCM credits. This statement is not an endorsement of this program or its sponsor. Credits are redeemable for Live attendance only. For questions on certificates, please email support@oncourselearning.com. Certification holders must report these credits at https://aba.csod.com.

Registration Options
Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $279

  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + CD + $140
    • Additional Live Access + $85 per person
/by
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Training Your Staff on Products and Services

Your employees need to understand the products and services your bank offers. The only way to create loyal trusting customers is to create confident employees. Every product and service has features and benefits, creating fun and engaging content that helps your employees to learn more about them is a key to success.

What You’ll Learn

  • How to create short and engaging content for each product & service
  • Creating situational awareness for when the need arises for a customer
  • Developing a leaders guide and handout tools

Who Should Attend
Anyone responsible for educating employees or product developers.

Presenter
As a Certified Professional in Training Management (CPTM™), Bobbi McVey-Blath works with an array of banking staff to ensure the training is aligned with the company’s initiatives. Having worked in the banking field for over 25 years, McVey-Blath has had the opportunity to create curricula and facilitate to all levels, from onboarding to supervisor workshops & executive leadership. She is passionate about helping other trainers in her field and enjoys mentoring and coaching them.

Registration Options

  • Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts – $279
  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + CD  + $140
    • Additional Live Access + $85 per person
/by
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Understanding Qualified Mortgages

Are qualified mortgages required? When? What are their requirements? In this webinar, we’ll look first at the general ability-to-repay requirements, then learn how qualified mortgages fit into the big picture.

In addition, we’ll provide an easy-to-read booklet containing basic explanatory charts and supplemental information.

What You’ll Learn

  • Whether qualified mortgages are required
  • The different types of qualified mortgages
  • The eligibility rules for each type of qualified mortgage
  • The loan requirements for each type of qualified mortgage
  • The benefits of using a qualified mortgage

Who Should Attend?
Lenders, loan processors, compliance officers and loan review personnel will all find this webinar helpful.

Presenter
For over forty years, Anne Lolley has been simplifying compliance issues for bankers. After earning her law degree from the University of Kansas, she joined the Kansas Bankers Association, where she developed its successful legal department and gave compliance-related seminars. She has been a compliance officer for two banks and currently works with Bank Consulting Services, where she continues to provide webinars to Kansas bankers. Her expertise at simplifying the complex and creating user-friendly reference manuals has made her a popular instructor.

Registration Options

  • Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts – $279
  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + CD  + $140
    • Additional Live Access + $75 per person
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Red Flags for Money Laundering – A Look at the Human Crimes

During this program, we will conduct staff training to detect and prevent four big crimes against your customer.

We will look at the red flags and scenarios for Elder Abuse, Identity Theft, Business Email Compromise Schemes, and Human Trafficking. We will look at the misuse of POAs, Cash, Fake Emails, Romantic Scams, and more. Learn what the response of your financial institution should be when these activities hit our accounts and our customers. Two of the most disturbing crimes in our country involve harm to those who are being smuggled into the country and those who are exploited by human trafficking. Learn how big the crime is in the US and what our response should be. Learn what the differences in these two crimes are and how we can detect these criminals in the banking system.

What You’ll Learn

  • Red Flags for Elder Abuse
  • Privacy Issues in Elder Fraud
  • Romantic Scams, POAs, debit card abuse in elders
  • Identity Theft programs
  • Use of ITIN after SSN
  • Stealing purses and writing bad checks is back
  • How to detect bad identification
  • New Cyber Crimes on the New SAR are focused on business email attacks and compromises
  • Learn how good wire procedures can prevent this
  • What is human trafficking?
  • What is human smuggling?
  • What are the red flags for each of these crimes?
  • How can we respond as a financial intuition?
  • Learn how your customers hide and disguise transactions
  • Filing Suspicious Activity Reports

Who Should Attend?
All branch personnel, tellers, new accounts, loan officers, and call centers who help and protect our customers need to take this course.

Presenter
Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor’s and master’s degrees from Louisiana State University. She has 35+ years of combined teaching and banking experience.

Registration Options

$279 Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Available Upgrades:
    • 12 Months OnDemand Playback + $110.00
    • 12 Months OnDemand Playback + Digital Download + $140.00
    • Additional Live Access + $85.00 per person
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The Flood Disaster Protection Act: Understanding the Basics

Flood compliance continues to cause institutions to be assessed civil money penalties for violations of the Flood Disaster Protection Act (FDPA) even though the basic regulatory requirements have remained the same for a number of years. Bottom line, adequate flood insurance is required to be in place when a MIRE (Make, Increase, Renew, or Extent) event occurs and the structure securing the loan is located in a special flood hazard area. And, on top of that, if the borrowers drop their flood insurance your institution must force place insurance in a timely manner.

The components of an effective flood compliance management program include timely ordering of the determination; proper calculation of the minimum flood insurance coverage; fulfilling notice requirements; and evaluating flood policies. Join us as we discuss the requirements of the FDPA so that you can ensure there are no leaks in your institution’s flood compliance program!

What You’ll Learn

  • Understand critical elements of the Standard Flood Hazard Determination Form (SFHDF)
  • Calculate the minimum amount of flood insurance required
  • Determine when the detached exemption is available
  • Explain the differences between an NFIP versus a private flood policy
  • Appropriately analyze a private flood policy
  • Recognize timing requirements for force placing flood insurance
  • Watch for potential flood issues with third-party service providers
  • Implement monitoring and tracking tools to aid with fulfilling compliance responsibilities
  • Utilize resources, including the Interagency Flood FAQs, when answering questions

Who Should Attend?
This informative session is designed for commercial mortgage lenders, real estate lenders, loan closers, loan processors, compliance, risk and audit personnel.

Presenter
Molly Stull began her banking career on the teller line while working on her undergraduate degree and has continued working in the financial industry ever since. Some of her experience includes roles in operations, business resumption planning, consumer compliance, and conducting audits. Her favorite role is ensuring that her audience, whether on the sports field or in the financial industry, understands the “why” behind the rule. Her wealth of financial knowledge and her numerous years of experience enable her to relate the material to the audience.

Registration Options

  • Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts – $279
  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + CD  + $140
    • Additional Live Access + $85 per person
/by
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Compliance Responsibilities when a Mortgage is in Default: Dealing with Foreclosures and Loss Mitigation

This webinar will discuss the requirements and provide guidance on the proper steps to follow to ensure you understand all the requirements when considering or initiating a foreclosure action.

Unfortunately, the last couple years have seen many borrowers in trouble, whether because of residual pandemic issues or the result of a general economic downturn. And this sadly means many borrowers have defaulted on their mortgage loans, forcing lenders and servicers to consider foreclosing. And with the many moratoria against foreclosing now having expired, lenders and servicers have seen many foreclosures initiated in a very short period of time. This trend is expected to continue. What are you permitted to do? What notices must be provided? The loss mitigation and foreclosure process is by its nature a state-specific endeavor, but there are federal requirements as well. The CFPB and other federal agencies have instituted numerous requirements that must be met before foreclosures can be initiated.

What You’ll Learn

  • The nature of foreclosing — what happens?
  • Critical servicing requirements when a loan defaults that must be followed before foreclosing
  • Timing requirements
  • Notice rules
  • Federal agency mandates and rules before and during the foreclosure process
  • Tax reporting
  • General discussion on state laws and rules (note: each state is different, so we cannot speak to any individual state’s laws on foreclosures)
  • Additional regulatory requirements

Who Should Attend
Anyone in the institution involved in mortgage servicing, default management, loss mitigation, and related areas that has responsibilities around the foreclosure process. This may include compliance professionals, risk management professionals, attorneys and legal staff, management, back officer operations, and any other party involved in this process.

Instructor Bio

Carl Pry is a Certified Regulatory Compliance Manager (CRCM) and Certified Risk Professional (CRP) who is a Managing Director for Treliant Risk Advisors in Washington, D.C. Through his working career, as well as through his experience as a banking attorney and officer, he has provided a variety of regulatory compliance and financial performance services to financial institutions and other clients throughout the country. He has written extensively regarding consumer and commercial compliance, tax, audit, and financial institution legal issues, and is a frequent contributor to and currently serves on the Editorial Advisory Board for the ABA Bank Compliance magazine. He has spoken at scores of banking, compliance, and state bar associations, and has conducted training sessions for financial institutions across the country.

Registration Options

  • Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts – $279
  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + CD  + $140
    • Additional Live Access + $75 per person
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608-441-1200

4721 S Biltmore Ln.
Madison, WI 53718

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