Archive for: Physical Security

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Robbery: Prevention, Safety, & Current Threats

Could someone currently be casing your bank? What makes one location more favorable than another to a robber? How can you deter robbers from selecting your institution? Every employee can play a role in prevention, and it is critical that all personnel are prepared and trained in the safest response methods. Attendees will learn various approaches used by crooks, how employee observations can be valuable, and essential actions to take following a robbery.

After This Webinar, You’ll Be Able To:

  • Discern recent robbery trends
  • Recognize vulnerabilities within your habits and environment
  • Realize the importance of safe opening procedures
  • Know what to do during a robbery and what to avoid
  • Strengthen situational awareness
  • Understand your role in prevention
  • Identify habits that endanger
  • Learn how to reduce risk

Who Should Attend?
This evergreen topic will benefit all financial institution employees.

Take-Away Toolkit

  • Robber description form
  • Before, during, and after a robbery checklist
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Presenter Bio
Carol Dodgen is the owner of Dodgen Security Consulting, LLC. Since 1998, her company has provided services including training, ATM lighting inspections, and security assessments to financial institutions, government entities, and businesses. Previously, Dodgen served as the security training officer for Compass Bank. She earned a Master’s in Criminal Justice and spent several years as an adjunct criminal justice instructor.

Dodgen is a nationally recognized speaker who has provided training for over 150,000 corporate, manufacturing, utility, law enforcement, and security personnel over the past 26 years. She holds a Crime Prevention Designation and provides instruction on crime prevention, workplace violence, and robbery. In 2009, Dodgen was appointed by the governor to the Alabama Security Regulatory Board and served for six years as vice chair.

Registration Options

  • $279 – Live Webinar Access
  • $279 – OnDemand Access + Digital Download
  • $379 – Both Live & On-Demand Access + Digital Download
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Workplace Violence: What You Don’t Know CAN Hurt You

If you are the human resources professional in your institution, this timely session is for you. We will discuss violence prevention, red flags, counseling and defusing, handling disciplinary actions and terminations, and policies and procedures for prevention and response. You can’t afford to miss this!

How many people are currently contemplating committing an act of violence in your workplace? As a human resources professional, you must seriously consider this question. Do you have appropriate prevention protocol in place? Are your employees trained to recognize red flags, and do they understand how to report concerns? In this important and timely session, we will discuss key prevention actions, and methods for fostering a safe work environment. Do you have policies and procedures in place that reflect industry best practices? Discover prudent methods for handling disciplinary actions and conducting terminations, and fundamental elements that should be included in your employee training programs. Additionally, we will discuss recent case studies and lessons learned from survivors, along with warning signs and behaviors of concern that shouldn’t be overlooked. This session will give you knowledge and tools to help you confront issues before they escalate.

What You’ll Learn

  • Types of workplace violence
  • Warning signs/pre-incident indicators
  • Case studies
  • What and when to report
  • Counseling and defusing
  • Handling disciplinary actions
  • Triggering events
  • Navigating terminations
  • Critical policies and procedures

Who Should Attend
Human Resources in both the bank and credit union industries need this course.

Presenter Bio
Carol Dodgen is the owner of Dodgen Security Consulting. Since 1998, her company has been providing services for businesses, financial institutions, and government entities to include training, ATM lighting inspections, and security assessments. Before forming her company, Dodgen served as the security training officer for Compass Bank. She earned her Master’s Degree in Criminal Justice and spent several years as an adjunct criminal justice instructor. Dodgen is a nationally recognized speaker who has provided training for over 100,000 corporate, manufacturing, utility, law enforcement, and security personnel over the past 26 years. Dodgen earned her CPD (Crime Prevention Designation) and provides instruction on Crime Prevention Through Environmental Design (CPTED), Workplace Violence Prevention and Response, Robbery Prevention and Response, and Personal Safety. Dodgen has recently produced several video and e-learning training programs.

In 2009, Dodgen was appointed by the governor to serve on the newly formed Alabama Security Regulatory Board and served for six years as vice-chair of this board which regulates the security guard industry in the state.

Registration Options

  • Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts – $279
  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + CD  + $140
    • Additional Live Access + $85 per person
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Workplace Violence – 2 Part Series

In the last few years, isolation, stress, and fear have grabbed us as never before in recent history. Violence is up, and homicides in America are at historic levels. We can no longer afford to ignore the possibility that it could strike at our office. How can we best ready ourselves and our staff?

Preventing acts of violence is much preferred and more cost-effective than dealing with the aftermath. It’s essential that we train employees to recognize pre-incident indicators and report them before an act of violence occurs, but it is also critical to have a plan in place to respond should the unthinkable happen. Whether it be angry customers, disgruntled coworkers, domestic violence issues that spill over into the workplace, or an individual stressed out and fed up who chooses your office and your employees to terrorize, we must be equipped to handle whatever walks through our doors.

What happens when it happens? Unfortunately, it’s not a question of if, but a question of when. When discussing the recent increase in active shooter events, we can say with certainty that someone somewhere is currently planning the next attack. Whether it’s a disgruntled employee, an enraged ex-domestic partner, an angry terminated employee, or a violent criminal with no regard for his life or anyone else’s, we cannot ignore the possibility that our workplace could be impacted. We will continue the discussion of prevention and move further into training for response to violence and preparing for the aftermath. Time spent on prevention and response training is crucial, but how much time have you devoted to dealing with the aftermath of a robbery or a violent event? Consider the consequences of being unprepared.

Included Webinars

  • Workplace Violence Part 1: How to Prevent and Prepare
  • Workplace Violence Part 2: When it Happens and Handling the Aftermath

Workplace Violence Part 1: How to Prevent and Prepare
June 28, 2023, 10:00 am CDT

Participants will have a clear understanding of existing violence problems, ways to recognize warning signs, and prevention policies and methods. Anyone can benefit from this information, and most will find the material covered to be useful in their personal life as well.

What You’ll Learn

  • Types of workplace violence
  • Recent case studies
  • Recognizing warning signs
  • De-escalation techniques
  • Preventative physical security measures
  • Necessary policies and procedures
  • Making yourself and your institution a less attractive target
  • Situational awareness
  • The high cost of complacency
  • Eliminating and mitigating risk

Workplace Violence Part 2: When it Happens and Handling the Aftermath
June 30, 2023, 10:00 am CDT

This session will focus on handling a violent incident, but will also show you how to better prepare, respond to, and navigate the critical time after the incident.

What You’ll Learn

  • Beyond robbery
  • Active shooter response
  • Recent case studies and statistics
  • Handling domestic violence situations
  • Assessing and re-assessing
  • Testimonies from survivors
  • Reactionary gap
  • How to survive
  • What to expect after the event
  • De-briefing and counseling
  • Emotional first aid
  • Understanding stages of grief
  • Mistakes to avoid

What You’ll Learn

Each webinar in the series will cover specific topics relative to the subject matter.

Who Should Attend

All branch personnel.

Instructor Bio
Carol Dodgen is the owner of Dodgen Security Consulting. Since 1998, her company has been providing services for businesses, financial institutions, and government entities to include training, ATM lighting inspections, and security assessments. Before forming her company, Dodgen served as the security training officer for Compass Bank. She earned her Master’s Degree in Criminal Justice and spent several years as an adjunct criminal justice instructor. Dodgen is a nationally recognized speaker who has provided training for over 100,000 corporate, manufacturing, utility, law enforcement, and security personnel over the past 26 years. Dodgen earned her CPD (Crime Prevention Designation) and provides instruction on Crime Prevention Through Environmental Design (CPTED), Workplace Violence Prevention and Response, Robbery Prevention and Response, and Personal Safety. Dodgen has recently produced several video and e-learning training programs.

In 2009, Dodgen was appointed by the Governor to serve on the newly formed Alabama Security Regulatory Board and served for 6 years as vice-chair of this board which regulates the security guard industry in the state.

Registration Options

  • Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts – $509
  • Available Upgrades:
    • 12 Months OnDemand Playback + $190
    • 12 Months OnDemand Playback + CD  + $250
    • Additional Live Access + $170 per person
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Secur-I.T. Conference

The 2023 WBA Secur-I.T. Conference will be held on September 12–13 at Glacier Canyon Lodge in Wisconsin Dells. The conference will kick off at 8:30 a.m. on Tuesday and adjourn at Noon on Wednesday.

This annual meeting brings together Operations, Security, and Technology banking professionals from all around the state of Wisconsin for education and networking. Attendees will benefit from over seven hours of presentations from nationally recognized speakers and local professionals; network with more than 125 banking peers; and meet several exhibitors who offer products and services geared to better your bank’s customer experiences, security, and technology. You won’t want to miss this great event!

Banker Registration:

The registration fee of $350/attendee includes conference materials, Tuesday refreshments, lunch and reception; and Wednesday breakfast and refreshments. If your bank brings multiple attendees, each person after the first registrant is $300/attendee.

To receive the published discount, you must register everyone at the same time.

Associate Member Registration: 

The registration fee of $450/attendee includes conference materials, Tuesday refreshments, lunch and reception; and Wednesday breakfast and refreshments.

Refund Policy:

A refund, less a $25 administrative fee, is provided for cancellations requested on or before Thursday, September 7, 2023.

Exhibitor Registration:

Exhibit Booths are available for $700 for Associate Members and $1,200 for non-Associate Members. Exhibit booth registrations include one attendee. Additional booth attendees can be registered for $250/attendee. Visit the Information for Exhibitors/Sponsors tab for more information.

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Security Officer Workshop

The 2023 WBA Security Officer Workshop will be offered in a hybrid format this year. You have the option to attend in person at Glacier Canyon Lodge in Wisconsin Dells or attend virtually via livestream.

Bank Security Officers are responsible for supervising the security program which must address five broad areas: physical security, personnel security, information security, crime prevention and detection, and investigations. This is changing!

Banking has evolved into using more technology for customer interaction which is changing the interpretation of the Security Officer role as well as their focus on bank security.

New questions are constantly cropping up: How are new machines affecting your branch layout and the overall safety of your people? How are personal devices affecting your front line staff’s interactions with customers? Although security is the main focus, what other duties should a security officer be familiar with?

Join us for this full day session that delves into the Security Officer role in modern banking.

Who Should Attend:
This full day workshop is for anyone that is responsible for or interested in Bank Security, including but not limited too Security Officers, Cashiers, Training Officers, Branch Managers, HR Managers, Compliance Officers or anyone that is face to face with customers on a daily basis.

Registration:
The registration fee of $175 includes program registration, instruction and materials, refreshment breaks and lunch for those on-sight. A recording will also be avalible once this session has offically ended.

Refund Policy:
A refund, less a $25 administrative fee, is provided for cancellations requested on or before March 17th.

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Robbery Basics & Beyond

Why do robbers choose one location over another? How can robbers be deterred? What life-saving steps should employees take when facing a robbery? All financial institution employees must recognize the risk that exists, and understand that knowledge and quality training are vital to survival.

After This Webinar You’ll Be Able To:

  • Use situational awareness to become safer
  • Recognize vulnerabilities within your habits and environment
  • Distinguish different robbery methods
  • Realize the importance of safe opening procedures
  • Know what steps to take during a robbery
  • Understand which actions to avoid during a robbery
  • Identify habits that endanger
  • Reduce risk

Webinar Details
There have been many changes in our country over the last couple of years. In what seems to be an increasingly violent world, how can we protect ourselves? Despite robbery being one of the most feared crimes for the banking industry, training is often lacking and uninspired. This session will go beyond basic robbery training to focus on prevention and recognizing weaknesses that can cause vulnerability. It will reveal the facts about robbery, address current trends, and provide step-by-step guidelines for effective prevention, safe response, and managing the aftereffects.

Every employee can play a role in prevention, and it is critical that all personnel are prepared and trained in the safest response methods. Attendees will learn various methods used by crooks, how their observations of the event can be valuable, and essential actions to take following a robbery.

Who Should Attend?
This must-attend webinar will benefit all financial institution employees.

Take-Away Toolkit

  • Robber description form
  • Robbery quiz
  • Before, during, and after a robbery checklist
  • Robbery basics and beyond handout material
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Presenter
Carol Dodgen – Dodgen Security Consulting, LLC

Carol Dodgen is the owner of Dodgen Security Consulting, LLC. Since 1998, her company has provided services including training, ATM lighting inspections, and security assessments to financial institutions, government entities, and businesses. Previously, Dodgen served as the security training officer for Compass Bank. She earned a Master’s in Criminal Justice and spent several years as an adjunct criminal justice instructor.

Dodgen is a nationally recognized speaker who has provided training for over 150,000 corporate, manufacturing, utility, law enforcement, and security personnel over the past 26 years. She holds a Crime Prevention Designation and provides instruction on crime prevention, workplace violence, and robbery. In 2009, Dodgen was appointed by the governor to the Alabama Security Regulatory Board and served for six years as vice chair.

Registration Options

  • $245 – Live Webinar Access
  • $245 – OnDemand Access + Digital Download
  • $350 – Both Live & On-Demand Access + Digital Download
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On Demand – Active Shooter Training: REACT – ESCAPE – SURVIVE

Prioritize survival! This video-enhanced webinar should be mandatory training for everyone at your financial institution. Learn how to prevent an active-shooter event, how to behave when one is in progress, and what to do afterward. You can’t afford to miss this important training conducted by a former Special Agent with the Secret Service.

After This Webinar You’ll Be Able To:

  • Understand the FBI’s new definition of an active shooter
  • Refer to OSHA’s General Duty Clause and how it relates to workplace safety
  • Employ four preventative steps to ward off an active shooting event
  • Identify four keys to survival that can save lives if an active shooter attacks your institution
  • Discuss continuity of operations (COOP) for your financial institution

Webinar Details
This timely webinar is taught by a security expert with real-world experience and includes video clips from additional subject matter experts that reinforce learning objectives. You’ll learn information that may save employees’ lives in the event of the unthinkable. The webinar will also provide meaningful preventative steps that might thwart an active-shooter event at your financial institution before it happens. Go beyond “run, hide, fight” and understand how to “react, escape, survive.”

Preparation is crucial. This must-attend session will be presented by one of the few companies that trains businesses how respond to an active shooter, how to recognize the warning signs prior to an event, and how to respond in the aftermath. After years of experience at the highest levels of the U.S. government, the speaker understands the vital importance of active-shooter prevention and best practices for safety and continuity of operations planning (COOP).

Who Should Attend?
All employees at your financial institution.

Take-Away Toolkit

  • Pre- and post-incident checklists
  • Employee training log
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

Presenter Bio
William Gage – Old Dominion Resources Group

William “Bill” Gage is an experienced, award-winning law enforcement professional who returned to local law enforcement in 2013 after a 12-year career as a Special Agent with the Secret Service. While with the Secret Service, Gage received a number of awards for investigative and protective excellence. He has participated in hundreds of protective missions and has done numerous foreign and domestic protective advances for the President, Vice-President, and others, including missions to Iraq and Afghanistan. In addition, he served as the Lead Tactical Advance Agent for multiple National Special Security Events and served as a Team Leader on the elite Counter Assault Team (CAT) focusing on active-shooter response, threat suppression, and planning at the White House and other U.S. government functions and facilities. Gage served on two U.S. Congressional subcommittees related to continuity of operations planning (COOP) for the President and Vice-President.

Gage is an ALERRT-certified active-shooter instructor. He was selected to overhaul the Loudoun County, VA, active-shooter response and protocols and train over 1,000 first responders. Gage holds a bachelor’s from the Virginia Military Institute and master’s from Boston University. He has appeared in/on CNN, C-SPAN, The Washington Post, and several national podcasts. His company, Old Dominion Resources Group, assists companies large and small with assessing and mitigating risks.

Registration Option

  • $245 – OnDemand Access  includes:
    • Unlimited & shareable access starting
      two business days after live stream
    • Available on desktop, mobile & tablet devices 24/7
    • Ability to download webinar video
    • Presenter’s contact info for questions
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WBA Secur-I.T. & BSA/AML Conference

BACK AGAIN IN 2022: The 2022 Secur-I.T. Conference is now combined with the annual BSA/AML Conference!

The 2022 WBA Secur-I.T. & BSA/AML Conference will be held on September 20-21 at Glacier Canyon Lodge in Wisconsin Dells. The conference will kick off at 8:30 a.m. on Tuesday and adjourn at Noon on Wednesday.

This annual meeting brings together BSA/AML, Operations, Security and Technology banking professionals from all around the state of Wisconsin for education and networking. Attendees will benefit from over 7 hours of presentations from nationally recognized speakers and local professionals; network with more than 125 banking peers; and meet several exhibitors who offer products and services geared to better your bank’s customer experiences, BSA/AML program, security, and technology. You won’t want to miss this great event!

Registration Information

Banker Registration:

The registration fee of $350/attendee includes conference materials, Tuesday refreshments, lunch and reception; and Wednesday breakfast and refreshments. If your bank brings multiple attendees, each person after the first registrant is $300/attendee.

To receive the published discount, you must register everyone at the same time.

Associate Member Registration: 

The registration fee of $450/attendee includes conference materials, Tuesday refreshments, lunch and reception; and Wednesday breakfast and refreshments.

Refund Policy: A refund, less a $25 administrative fee, is provided for cancellations requested on or before Thursday, September 15, 2022.

Exhibitor Registration:

Exhibit Booths are available for $650 for Associate Members and $1,150 for non-Associate Members. Exhibit booth registrations include one attendee. Additional booth attendees can be registered for $250/attendee. Visit the Information for Exhibitors/Sponsors tab for more information.

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Robbery Basics & Beyond

We have seen many changes in our country over the last year. In what seems to be an ever-increasingly violent world, what can we do to protect ourselves? Robbery is one of the most feared crimes for bank employees. In this session, we will reveal the facts about robbery, discuss current trends, and provide step-by-step guidelines for effective prevention, safe response, and dealing with aftereffects. What makes one location more favorable than another in the eyes of a robber? What can we do to deter robbers from choosing our office? We will not only cover these topics but also the basic life-saving steps employees should take to remain safe when faced with a bank robber. Every employee can play a role in prevention, and it is critical that all personnel are prepared and trained in the safest response methods. Additionally, we will examine recent cases and discuss the latest trends. Attendees will learn various methods used by these criminals, how their observations of the event can be critical, along with essential actions to take following a robbery. Employees of financial institutions must recognize the risk that exists but understand that knowledge and training are vital to surviving the event safely.

What You’ll Learn

  • Situational awareness to make yourself safer
  • Recognize vulnerabilities within your habits and environment
  • Distinguish different robbery methods
  • Realize the importance of safe opening procedures
  • Steps to take during a robbery
  • Actions to avoid during a robbery
  • Identify habits that endanger
  • Learn how to reduce risk
  • Handling the aftermath

Who Should Attend
This course is for the frontline staff to the Board Room. Anyone could potentially be involved in a robbery.

Instructor Bio
Carol Dodgen is the owner of Dodgen Security Consulting. Since 1998, her company has been providing services for businesses, financial institutions, and government entities to include training, ATM lighting inspections, and security assessments. Before forming her company, Dodgen served as the security training officer for Compass Bank. She earned her Master’s Degree in Criminal Justice and spent several years as an adjunct criminal justice instructor. Dodgen is a nationally recognized speaker who has provided training for over 100,000 corporate, manufacturing, utility, law enforcement, and security personnel over the past 26 years. Dodgen earned her CPD (Crime Prevention Designation) and provides instruction on Crime Prevention Through Environmental Design (CPTED), Workplace Violence Prevention and Response, Robbery Prevention and Response, and Personal Safety. Dodgen has recently produced several video and e-learning training programs.

In 2009, Dodgen was appointed by the governor to serve on the newly formed Alabama Security Regulatory Board and served for 6 years as vice-chair of this board which regulates the security guard industry in the state.

Registration Options
Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $279

Available Upgrades:

  • 12 Months OnDemand Playback + $110
  • 12 Months OnDemand Playback + CD + $140
  • Additional Live Access + $85 per person
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Active Shooter: Prevention & Response

Unfortunately, it’s not a question of “if,” it’s a question of when and where the next active shooter event will occur. According to the FBI, these incidents have been on an upward trend since 2016. In 2020, we saw a 33% increase from the year before and a 100% increase from 2016. What is your degree of readiness? In this fast-moving session, we will cover the history of these events, current statistics, pre-event planning, and best practices. We will also delve into the active shooter’s mindset, identify commonalities among cases, and reveal how what you observe and report before an incident can often prevent events altogether. Preparation, planning, and training are crucial in prevention and survival. Learn what you must do to protect yourself and your workplace.

Covered Topics

  • Current statistics and trends
  • Examination of recent cases
  • The high cost of complacency
  • Profiles of killers
  • Best practices for prevention and response
  • Is your workplace at risk?
  • Learning to trust instincts
  • Where threats come from
  • Workplace violence continuum
  • Creating a plan
  • Developing situational awareness
  • How to survive
  • Aftermath

Who Should Attend
All branch personnel.

Instructor Bio
Carol Dodgen is the owner of Dodgen Security Consulting. Since 1998, her company has been providing services for businesses, financial institutions, and government entities to include training, ATM lighting inspections, and security assessments. Before forming her company, Dodgen served as the security training officer for Compass Bank. She earned her Master’s Degree in Criminal Justice and spent several years as an adjunct criminal justice instructor. Dodgen is a nationally recognized speaker who has provided training for over 100,000 corporate, manufacturing, utility, law enforcement, and security personnel over the past 26 years. Dodgen earned her CPD (Crime Prevention Designation) and provides instruction on Crime Prevention Through Environmental Design (CPTED), Workplace Violence Prevention and Response, Robbery Prevention and Response, and Personal Safety. Carol has recently produced several video and e-learning training programs.

In 2009, Dodgen was appointed by the Governor to serve on the newly formed Alabama Security Regulatory Board and served for 6 years as vice-chair of this board which regulates the security guard industry in the state.

Registration Options

  • Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts – $279
  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + CD  + $140
    • Additional Live Access + $85 per person
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questions@wisbank.com

608-441-1200

4721 S Biltmore Ln.
Madison, WI 53718

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